Tutsirai Mutandiro

TUTSIRAI T MUTANDIRO HR Professional  Waterfalls , Harare  (- / (- -linkedin.com/in/tutsirai-mutandiro-  b- Personal Information Marital Status : Single Date of Birth : 19/03/1995 Gender : Female Drivers Licence : Class 4 Summary A dedicated and results-driven HR professional with a strong background in human resources and client management, based in Harare. Possessing extensive experience in full-cycle recruitment, payroll administration, and employee records management, with a focus on maintaining compliance with company policies and legal requirements. Adept at developing HR policies, conducting employee investigations, and managing performance, alongside building and nurturing client relationships to exceed business targets. Proven track record as a Key Account Manager, leading recruitment initiatives and offering expert CV writing services. Holds a BSc in Human Resource Management from Midlands State University and a Diploma in Payroll Management from Stallone Consultants. Experienced in overseeing operations and diverse managing teams .Seeking opportunities in a challenging environment where I can continue to grow professionally while providing exceptional HR solutions and client support. Areas of Expertise Talent Acquisition & Recruitment HR Consulting Business Administration Payroll (Belina & Excel) Performance Management Strategic HR Planning & Leadership Employee Relations Personnel File Management Business Development Team Building Culture Management Employee Engagement & Retention Technological Proficiencies Microsoft Office, i.e. Word, Excel, PowerPoint and Outlook Belina Payroll Oaysis Accounting System Skills Self-Motivated Fast learner Strong verbal communication Good organisational skill Hard working/attention to details Team work can work under minimal supervision Good Administration Skills Integrity and Professionalism Excellent Personal and Interpersonal Skills Problem Analysis and Judgement Critical & Strategic Thinking Results Oriented Team Leadership Key Achievements Successfully served as the team lead for the recruitment process of the Zimre Holdings Limited Graduate Trainee Development Program 2023, overseeing the placement of over 80 positions. Hatch Talent Solutions Successfully completed 5 placements within the probation period, demonstrating strong performance and quick adaptation to the role. - Hatch Talent Solutions Contributed as a member of the Skills Audit Consultants team for NOIC Zim, conducting interviews and compiling detailed reports. - Hatch Talent Solutions Acquired 2 major new clients within the first 6 months, contributing significantly to business growth and revenue. Work experience 2024-01 current HR Officer VioLyn HR Consultants Managing the full-cycle recruitment process, including job postings, resume screening, interviewing, and candidate selection. Processing payroll, ensuring accuracy and compliance with company policies and legal requirements. Maintaining employee records, ensuring confidentiality and data integrity. Assisting in developing and implementing HR policies and procedures. Conducting investigations into employee complaints and conflicts, ensuring fair and timely resolutions. Assisting in performance management processes, including goal setting, performance evaluations, and employee development plans. Identifying and engaging with potential new clients and acquire their business through sending proposals, emails, and phone calls to meet and surpass monthly targets. Performing performance reviews, evaluating individual performance, and provide constructive feedback for professional growth. Collaborating with clients to identify their HR needs and develop customized solutions. Providing expert CV writing services to clients, ensuring their resumes effectively showcase their qualifications and experiences. - Recruitment Consultant Hatch Talent Solutions Identified and engaged with potential new clients and acquired their business through sending proposals, emails, and phone calls to meet and surpass monthly targets. Assessed client recruitment or HR consultancy needs and provided effective human resource solutions. Acted as a Key Account Manager and ensured all projects were successfully implemented according to the needs of the client. Led the recruitment process by identifying suitable candidates, conducting interviews, and sending shortlist summaries to the client. Planned and organized interviews and selection events and sent interview schedules to the client. Created and maintained a database of high-quality CVs for future placements. Conducted psychometric tests for the shortlisted candidates and compiled comprehensive reports to send to clients. Drafted proposals and quotations to send out to clients, including recruitment, performance management, and job evaluation proposals. - Spa Supervisor KADS Beauty Spa and Salon Welcomed guests, assist with check-ins and check-outs, and addressed any inquiries or concerns promptly and professionally Oversaw daily spa operations, maintained the highest standards of cleanliness, safety, and compliance with local regulations. Managed and supervised a diverse team of therapists, interns, technicians, and support staff to ensure all services were delivered professionally and achieved a pampering client experience. Planned, scheduled, and adjusted staff shifts to ensure adequate coverage for all services. Conducted regular staff meetings to communicate company updates, new products or treatment introductions, customer feedback, and ongoing training opportunities. Implemented effective marketing strategies to attract new clients and increase repeat business References Memory Tachiona | Head of Recruitment Hatch Talent Solutions |Cell- - Welcomed and assisted clients, investors, and other visitors with a friendly and professional demeanor, ensuring their needs were addressed promptly and efficiently Developed a strong understanding of asset management company functions, services, and staff roles to better assist clients with inquiries or direct them to the appropriate team member Assisted with document preparation, including creating spreadsheets, reports, or presentations as needed for various departments Roshni Verma | Manager Kads Beauty spa and salon |Cell:- Mr L Mutekede | Secretary General | Urban Councils Association of Zimbabwe | Cell:- Betty Charumbira | HR Officer | TN Holdings | Cell:-/- Receptionist TN Asset Management - HR Intern Urban Councils Association of Zimbabwe [UCAZ] Assisted HR manager in implementing and updating HR policies, procedures, and guidelines to ensure compliance with company standards and legal requirements. Collaborated with team members to organize and execute employee engagement activities, contributing to a positive work environment and improved retention rates. Actively participated in HR-related projects and initiatives that contributed the continuous improvement of the department's performance Dr F Ncube | Lecturer | Midlands State University | Cell:- Education 2019 Bsc Human Resource Management Midlands State University 2024 pending Diploma in Payroll Management Stallone Consultants