Tushar Parmar
--Dwarika Low Rise, Madhapar Chowk, Rajkot, Gujarat, India – 360006.
Summary
A dedicated Administrative Assistant with 3+ years of experience in the MSP industry.
Skilled in streamlining operations with Autotask PSA, ensuring accurate and timely billing, and providing exceptional
administrative support.
Proficient in creating dashboards, managing contracts, and exceeding client expectations.
Professional Experience
Advanced Global MSP Coaching - ME, USA
Administrative Assistant (May 2022 - Present)
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Creating dashboards for service manager and tech,
So, Tech knows what to work on next and Service manager can monitor SLA and workload on each tech.
Creating and updating Live reports.
Updating email notifications, incoming email processor and other system admin areas in Autotask.
Actively participated in Migration project from one Autotask to another database.
Setup Workflow rules and recurring tickets as automated workflows to reduce manual tasks.
Creating Opportunities, account and contact for upcoming Clients.
Generated data for compelling demo dashboards and maintained accurate customer opportunity records.
Counting Corp (Outsourcing accounting)
Billing Assistant for US based IT Company (Mar 2021 - Apr 2022)
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Processing daily and monthly billing for Labor / charges tickets and contracts in Autotask.
Auditing contracts and modifying as needed, also making sure clients were billed accurately.
Reviewing tickets, communicating with Tech and escalation / assign tickets.
Making simple changes in Live Reports.
Creating MS PowerPoint presentation with data and reports.
Light video editing for customer reviews in Flixier and Vimeo.
Education
Bachelor of Commerce
Saurashtra University (2020 – 2021) (Rajkot, Gujrat)
Skills
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Dashboards & Live Reports Building
Invoicing & Contract Management
Office Administrating & Data Generation
MS Office and Google suit
