Tushar Dhingra

TUSHAR DHINGRA Personal Info IITD||Co-Founder|| BTech Cse ||MSIT|| Won Various National and International Competitions Phone: -/- Professional Summary Email:- Product Manager with Entrepreneurial flair. Passionate about solving real life problems with the help of user friendly products. Education Employment history Product Manager, FullCycle Gurgaon, India July 2018 – Present ChartRequest is a health information exchange (HIE) platform re-imagining the way private health information is securely transferred. Our cloud-based agile software platform streamlines the HIPAA compliant request and retrieval process for our nationwide provider network. • Hired and led 15 FTE to identify value drivers for customers; helped streamline processes, share vision and influence a positive cultural change • Complete product ownership. Strategizing Product Requirements, Wireframes & Roadmaps by Working with cross-functional teams across Biz, Marketing, Design, Analytics & 15+ developers to drive product execution • Built the automation product features for instant allocation of Requests at various levels; improved operational efficiency (TAT) by 33.33% • Revamped the product on desktop, to provide an easy interface and enhance the user experience for a visitor to close on his/her health records-related requirements • Creating an enhanced user experience for patient engagement products at ChartRequest • End-to-End ownership of new business initiatives Care Coordination and the patient engagement products solving for complex workflows between patients, care coordinators/care managers, physicians • Set up and tracked customer satisfaction metrics like NPS in organization and increased it by 5% • Directed features like Bulk Request Creation, internal analytics dashboard, Smart Alerts, Enterprise features like Automatic Request Routing, Request On-hold, SAML, Access grid for feature level permission and more for our users which created more revenue avenues and increased it by 10% CleanData is an end to end supply chain solution with ecommerce store that streamline and automate tedious and time-consuming tasks so that Manufacturers and Distributors can focus on customer satisfaction • Conceptualized and created CleanData product {http://www.cleandatatech.com/} from scratch • Defined and executed vision, strategy, roadmap and detailed requirements of product • Conducted user interviews with beta customers (Manufacturers/ Distributers) to improve the offerings Product Manager – TradeIndia • • • • Product Marketing Manager – InFocus Foxconn group • • • • • • • • • • • • • • • Delhi, India Mar 2014 – Aug. 2015 Developing hyperlocal service base start-up from scratch Managing the overall business and strategizing future roadmap sold it in mid-2015 Hired and led team of 11 to run the business Programmer Analyst, CSC now DXC Technology • Gurgaon, India June 2015 – March 2016 Created and launched personalized widgets for Qlicket, increasing user engagement by 50% and revenue through widgets by 7% Conceptualized and implemented theme-based dashboard for users and vendors with detailed insights of data created revenue stream for vendors and Qlicket Mentored team of 3 to create service analysing personalized campaigns for users; product was prioritized by CEO and became Qlicket’s most demoed offering Co-Founder - Doorhelp Noida, India Oct. 2012 – May. 2015 Led the team of 4 to build automated process to send and analyse personalized updates to users; this became most popular offering Developed a major data integration solution called Cosmos which reduced significant manual efforts. Worked on SSIS modules, R, Python, SQL, SSRS and Tableau reporting systems to provide solutions to business problems Developed POC for managers to approve timing sheet without any hassle, went for approval to implement throughout CSC Conducted several insights studies to identify the right logic for a product TM1, increased product efficiency to 98% from 95% Acted as a liaison between the organization and the UK onshore client by attending weekly client interactions and delivering status reports Led a 3-member team to run parallel operation with production and to perform reconciliation reducing time to market by 30% by early detection of incidents Developed Analytical solution for Patent scoring and Log Analytics Projects • • MSIT, Delhi Bachelor of Technology, Computer Science, May 2008-May 2012 Honors and Awards 1. Airtel iCreate National Runners Up Won 2 Lakh INR (2017) From wild card winner in 1st round to winning simulation game in 2nd round and runners-up in last round 2. TFC APICS Global Student Challenge Asia Pacific Regional Final held in Shanghai, China. (2017) Ranked 1 in the role of Sales. The team was awarded the Silver Award for the performance 3. The Boardroom Challenge by The Hindu Chennai Business Line (2017) Competed against 1600 Teams across India, we reached in finals top 6 teams held in. Before that, we won the Delhi City Semi-Finals 4. National Ideation Challenge " Ideathon 2017 " organized by the government body National Knowledge Network. (2017) 2nd Runner Up 5. “Global Recognition Program Award” (worth £100) by CSC (2013) Awarded for leadership roles and excellent performance 6. Cricket Tournament organized by CSC (2012) Was Captain and team won the tournament 7. Bournvita General Knowledge Quiz Competition (2003) Secured 3rd position at School level Languages Python, SQL, R, SSIS, SSRS. Delhi, India Nov 2016 – Dec 2016 Created user Flow Diagram using Microsoft Visio for FriendCircle product. Deep dived into promoter acquisition, referral system & monetization and proposed marketing plans to acquire promoters Created algorithm to keep track on promoter’s activity, performance evaluation, and achievement of targets based on different KPI Proposed idea to save INR 4 Million to the CEO which got approved for seller onboarding Product Developer – Qlicket • Delhi, India May 2017 – July 2017 Conceptualized and Implemented the features which provides personalized procurement solution and loans for large enterprises Conducted user interviews, surveys and collected feedback to improve products and services which directly impacted in sales growth Boosted Tradeindia’s revenue by 6% developing virtual masking number feature on website by integrating Knowlarity’s API with Tradeindia Developed a strategy to make Tradeindia products hyperlocal keeping in view the user needs. Led the transformation of city pages to hyper localized pages improved the leads result by 30% DMS IIT Delhi, Master of Business Administration, June 2016- June 2018 Churn Analysis in Telecom Industry: The aim of this study is to determine customers who churn from the services and products of the company using analytics Implemented Twitter Sentiment Analysis of real-time customer experience feedback for predicting growth of Indian telecom companies using Python Certifications R and Python Certified by Udemy (2017) KPMG Lean Six Sigma Green Belt (2016) Power Searching offered by Google (2011) Life Philosophy "Nothing great in the world was accomplished without passion." Skills Data Visualization and Reporting Product Strategy, Roadmap Data Analysis Agile Sprint Planning Wireframing (Balsamiq) User Experience Hobbies Avid Runner Reading, Watching new web series/movies with different concepts Exploring new technologies, trends in industry