Tushar Chanchani

I help growing businesses build systems that scale without burning out their teams or frustrating their customers.

With over 20 years of experience in customer experience, retention, and operations, I’ve worked with startups and D2C brands to solve a common problem. Strong products, but weak processes. That’s where I step in.

I co-founded XLNT Consultants in 2018 with a clear mission. Help businesses grow in a sustainable way by focusing on what really matters: the customer journey, the backend systems that support it, and the people who deliver it. From SOPs and process design to customer retention strategies, I bring clarity, structure, and focus to messy business problems.

My clients range from early-stage startups to funded D2C brands in beauty, wellness, and health foods. I've helped teams:

• Set up scalable support systems
• Build repeatable customer service playbooks
• Improve retention through feedback loops
• Fix post-purchase journeys and reputation issues

I also work with solopreneurs and small teams on digital product launches, AI content workflows, and coaching-based businesses. Whether you're just starting out or stuck at a growth plateau, I help you move faster with less stress.

My approach is simple:

Listen deeply.

Understand the real bottlenecks.

Build systems that work.

Track what matters.

Clients often tell me they appreciate how calm, practical, and honest I am. I don’t overcomplicate things or flood you with jargon. You’ll get solutions you can actually implement without needing a full-time team.

I’m based in India and work remotely with clients across the globe. I can work independently or as an extended part of your team. Whether you need someone to take ownership of CX, process improvement, or digital business setup, I can help.

If you're a founder, coach, or creator trying to build something meaningful and want support systems that grow with you, let's talk.