Tushar Ballal

TUSHAR BALLAL Cell: - • Email:-• Residence @ Mumbai, India EDUCATION & CERTIFICATIONS Master of Business Administration (MBA), Hult International Business School, Boston, USA, 2011 Bachelor of Engineering in Electronics, North Maharashtra University, India, 2006 Project Management Professional (PMP®) certified [Certification by PMI] Professional Scrum Master - I (PSM-I) certified [Certification by Scrum.org] PROFESSIONAL EXPERIENCE Product Owner, UPLAND SOFTWARE, Canada (working remotely from Mumbai, India) (June 2021 - current) Upland Cimpl is a Telecom Expense Management SaaS solution which tracks technology inventory, and services and manages costs across client’s enterprise with one centralized TEM software product. My Role ● Product owner of B2B product Cimpl of Upland which is in Telecom Expense Management domain. ● Worked with Fortune 500 customers like American Express, Sysco etc., for gaps analysis, accepting / rejecting, prioritizing, and completing user enhancements. Achievements ● ServiceNow Implementation – Designed API suite of Cimpl as step 1. Ideated and designed ServiceNow connector capabilities for clients not wanting to connect with cimpl API suite. ● Carrier Integration – Conducted analyses and series of design sessions to understand which use cases are important for Cimpl Support team, implementation team. Based on that, prioritized a handful of actions for one of the providers and implemented end to end automation of service requests. This resulted in freeing up 5 FTEs working on supporting that carrier for various clients. Product Head, HEYHEY GLOBAL, Mumbai, India (Feb 2021 – May 2021) HeyHey Global is a B2C startup which facilitates the world’s top talent to deliver memorable experiences for their fans at scale. My Role ● Managing existing Personalized videos product, planning and delivering the next set of products. ● Ensuring all functionalities on web, reactive web, Android, and iOS apps are in line with expectations for all products. Achievements ● personalized Videos - Streamlined the user workflows and ensured easier user experience for customers. Orchestrated user experience and UI segmentation changes made it easier for users to navigate the product. ● Competition - Conceptualized and delivered competition initiative. This is a one-to-many version of personalized videos. The lower priced point means more affordability for users and more transactions. Product Owner, GEP, Mumbai, India (Aug 2018 - Oct 2020) GEP Smart is a SaaS based unified platform built for procurement professionals. It has been named leader in 2019 Gartner Magic Quadrant Report for Procure-To-Pay suites. My Role ● Managing Vendor/Supplier lifecycle management right from Migrating Vendor Record from ERP, onboarding new vendors, avoiding duplicate records by using AI, scoring vendor performance, and assigning action plans. ● Worked with Fortune 100 customers like ExxonMobil, Chevron, John Deere, Petronas, Johnson Controls etc. Achievements ● Recurrence for Additional Forms - Conceptualized and delivered recurrence feature for Additional forms. This was a must-need feature for a client implementation and the user friendly way in which it was implemented was lauded by the client. ● Data Quality check for MDG - More stringent data quality checks which were not possible in our platform, were implemented through an interface with the client system. Unless the real time interface confirmed that vendor record was correct, the vendor approval process was stopped. ● User Subscription - Multiple requests were coming in for new notifications for few profile changes. We implemented a ‘Subscribe’ option where any user with a read access could subscribe to a particular vendor profile and receive email notifications for important profile changes. Product Owner, BOOKMYSHOW, Mumbai, India Bookmyshow is India's largest entertainment ticketing portal (Feb 2016-Aug 2018) My Role - Successfully lead the solution for 3 big untapped opportunities for BookMyShow: ● The segment which wants to buy with us but doesn’t see much value paying up the ‘convenience/service fee’ to us - introduced ‘Coupons’ feature allowing users to avail F&B deals/coupons from restaurants in the vicinity of the cinemas. ● The segment, which is unsure of their plans, looks up details at our platform, drops off but books offline directly at the cinema - Successfully launched ‘Reserve a Seat’ feature on iOS and Android apps which allow users to reserve seats in advance and pay later as per their convenience (1 hour before the show) thereby capturing offline market. ● The segment which finalizes plans late, wants to buy from us but are no longer allowed as cinema owners have taken remaining tickets offline 4 hours before the show starts - provided ability for cinema owners to customize when tickets will go offline for each show. This increased BookMyShow revenue by allowing customers to buy from us till half an hour before the start of the show. Management Consultant, DELOITTE CONSULTING, Chicago, IL (Jan 2013-Oct 2015) Deloitte is the largest professional services network in the world. Deloitte has a Health and Human Services (HHS) practice with presence in 28 states in the USA. ● Onsite customer facing role responsible for requirements gathering, and functional designs ● Managed programs by providing oversight and collaboration among vendor partner projects ● Managed a team of business analysts, developers ● Identified risks, issues for the track and figured out mitigation strategies, resolution steps ● Conducted requirements, design sessions for more than 25 attendees ● Centrally involved in identifying the core business issues while coordinating Managers from various trading partners defining the scope of critical enhancements, their timeline and phases, and prioritizing them as per build releases ● Responsible for change management and prioritization for projects Awards: ● Won Deloitte ACA appreciation award for managing changes to the ACA implementation in ● Received Deloitte Recognition award for significant contribution to the program Project Manager / Solutions Analyst, LPL FINANCIAL, San Diego, CA (Jan 2012-Dec 2012) LPL Financial is USA’s largest independent broker/dealer services provider. ● Responsible to lead multiple IT projects to closure and ensure that the projects are conducted on time and within budget ● Managed and Coordinated the initial project due diligence, understanding customer requirements and expectations ● Worked with geographically separated, international project teams ● Responsible for development of initial project proposals, detailed use cases and high-quality requirements gathering, wireframing and prototyping for projects ● Instrumental in performing initial knowledge transition to the offshore team Project Manager / Senior Business Analyst, EQUIPNET INC, Mumbai, India (May 2008-July 2010) EquipNet Inc. is the world’s leading provider of proactive asset management services and solutions. ● Responsible for defining the scope and estimation of the project along with process flow documentation ● Documented identified activities to research, prioritizing the assigned activities to ensure deadlines are met, raising issues and concerns, coordinated with the project team on the activity status and documented activity resolution ● Adapted and Initiated AGILE SCRUM framework in the Development Environment ● Managed communication and release plans for client engagements Lead Developer, LATERAL PRAXIS, Mumbai, India (Sep 2006-Apr 2008) Lateral Praxis is An Information Technology consulting company headquartered at Mumbai, India. ● Led a team of 5 developers developing new web applications and revamping existing ones ● Worked on complete software development life cycle ● Designed and developed whole web applications with team ● Prepared standard coding practices document for the IT team. This initiative made the code easy to read and work on ADDITIONAL INFORMATION Awards & Activities: ● Won Deloitte ACA appreciation award for managing changes to the ACA implementation ● Received Deloitte Recognition award for significant contribution to the project ● Presented a project ‘Automation in Agri- irrigation’ in Asia’s biggest Electrical and Electronics Manufacturer’s Exhibition ELECRAMA ● Best design award and third finish in ‘Gati – Line follower Robot’ competition