Tshilidzi M Avhungu

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Tshilidzi Mavhungu   Contact Danville EXT 14,--  Education Commscope Infrastructure Academy Certificate: Installing Premises Cabling Systems ACT1 01/2023     Commscope Infrastructure Academy Certificate: Installing Premises Cabling Systems ACT1 01/2023     Wits School of Governance Certificate: Human Settlements Policy and Management 01/2017     Wits School of Governance Certificate: Human Settlements Policy and Management 01/2017     Palama Certificate in Excellent Customer care 01/2010     Palama Certificate in Excellent Customer care 01/2010     Purpose Pursuer College Certificate in Call Centre 01/2008     Purpose Pursuer College Certificate in Call Centre 01/2008     Jeppe College of Commerce and Computer Studies Diploma: PC Engineering 01/2007     Jeppe College of Commerce and Computer Studies Diploma: PC Engineering 01/2007     Ratshilumela Sec School Matric 01/2003     Ratshilumela Sec School Matric 01/2003     Summary I studied Computer Engineering and I graduated in 2007 and since I have graduated I have worked for companies like Gijima Technology as an IT Technician based at Impala Platinum in Rusternburg. I also worked for EOH based in Bedfordview as an IT Technician joining CA and EOH on one Network. I have also worked for Thomani Technology and Tshikovha Environment as an IT administrator. I have worked for the department of Human Settlements in Communications services as Public Liaison Officer/System modifier, and then from 2017 I became web and multimedia developer where I did Social media and day to day posting on the website and intranet and also design event based websites and Q and A system for events until October 2023.Recently I was employed at Altron Digital Business as an IT support technician. I am a hard worker with experience from both Public sector and Private sector. I have experience in information Technology, Media production and customer support.   Experience IT Support Technician Altron Digital Business | Mar 2024 - Aug 2024 Plan for, and executes service activities on installed machines, including assisting with installations, discontinuance and repairs Configuring point-of-sale system Minimise assigned equipment downtime to optimise system performance Performing self-sufficient diagnosis Carry out maintenance, on a timely basis, on all machines assigned Advises management on service plans and technical matters required Performing necessary activities to keep diagnostics, tools and service aids in a ready condition Installing and maintaining of hardware and software Reading and understanding all machine logic and circuit diagrams     Web and Multimedia Developer Department of Human Settlements | Jun 2017 - Oct 2023 Writing and editing online content Designing webpage layout for the department and entities Determining technical requirements Updating websites Creating back up files Solving code problem Posting and reviewing posts on Social media Running paid campaigns on social media Publishing department's newsletter through mail chimp Administrating paperless meeting for the secretaries Disaster recovery incident handling     Public Liaison Officer/System modifier Department of Human Settlements | Sep 2009 - May 2017 Checking and Updating Information on National Housing Database Receiving calls from the Public regarding Housing queries Attend Departmental project handovers/events around the country and set-up a help desk to handle face-to-face enquiries as well as providing information to & educating the public on housing programmes, policies and subsidies System support related to call centre technology Updating calls on BMC IT remedy system Assigning of calls on BMC IT remedy system to PLO investigators in 9 provinces Ensure that calls are updated regularly Follow up on calls to ensure SLA turn around times are met and updates made on all calls are valid Resolve provincial PLO calls on BMC IT remedy system Adding work Log on Web BMC IT remedy system Making calls to Municipality Officials/Manager and MEC's regarding Housing queries Write letters of responses to clients and copy the relevant department, province or municipality Refer public queries to relevant sections of the department, province and municipality to expedite the resolution of client problems Make follow-ups with clients and departmental officials to ensure that the problems are resolved to their logical conclusions (investigation, requesting responses and providing feedback to clients Extensive knowledge and understanding of all the housing subsidy programmes, policies and guidelines.     IT technician EOH | Jul 2009 - Aug 2009 Profile Migration Domain Change Upgrading Installing operating system and other software Preventing and correcting maintenance Network and security administration Repairing and building computers Assist in maintaining windows server with Active Directory, DNS, DHCP Patching Network Points     IT technician Gijima - Technology People | Jan 2009 - Apr 2009 IT auditing Upgrading hardware Installing new software and Hardware Preventing and correcting maintenance Network and security administration Share printers and files on the Network Configuration, for Impala Platinum     IT Technician (Part Time) Thomani Technology Solutions | Jan 2008 - Jan 2009 Repairing and building computers for different Companies Troubleshooting Hardware, Software and Network Operating System Preventing and correcting maintenance Network and security administration Configuring Wireless Network Configuring Novell Client For Windows XP     Custom Section Tshilidzi Machael, Mavhungu,-,-,-, English, N Sotho, Zulu, Afrikaans, Venda, 151 Sophia Izedinova Str, Danville EXT 14, Westview, 0183, Male, South African, Tshivenda, None, Network cabling, IT service management, Computers, Research, Organizing, Negotiation, Leadership, Interpersonal, Presentation, Problem Solving, Communication, Code B, Reliable communication / Internet at home/ NO LOADSHEDDING   References Ms Zoleka Ncambu, Gijima Technology,-,- Mr Stuart Wyness, EOH,-,- Mrs Zimasa Ndungane, Human settlements,- Mr Livhuwani Sengani, Thomani Technology,- Mr Lebogang Ramatlaphe, Human Settllements,- Mr Stephan du Toit, Field Service Manager,-   .