TSHEPISO MAHLAULA
Motivated and result-driven with lots of passion for work, very
responsible, dedicated and proactive. I pay full attention to detail
and am seeking full-time employment where my skills can be utilized
and where I can grow professionally.
Work History
2021-11 Current
Customer Service Representative
REMOTE
Provided technical support for clients on various
company products - Handling numerous calls
daily with duties including signing up new
Address
customers, retrieving customer data, etc
Bela-Bela, LP, 0480
Able to persuade cancelling customers to stay
with the company
Answered constant flow of customer calls with
2021-10 Current
Contact
Phone
-
minimal wait times.
E-mail
Offered advice and assistance to customers,
-
paying attention to special needs or wants.
om
Virtual Assistant
Freelancing, Remote
Managed electronic and paper filing systems by
updating paperwork, maintaining documents,
and accurately recording information.
Conferred with customers by telephone, chat or
email to provide information.
Answered and screened calls to provide
information, schedule appointments and take
detailed messages.
LinkedIn
https://www.linkedin.com
/in/tshepiso-mahlaula-7b75
Twitter
https://www.linkedin.com
/in/tshepiso-mahlaula-7b75
Skills
Microsoft office
Monitored emails, organized inbox, and
Advanced
prioritized messages for supervisor.
Uploaded files for team use on Google Suite and
SharePoint-
Call Center Sales Agent
Numix Pty Ltd
Opened new accounts and documented
personal, demographic, and payment
Adaptability
Advanced
Money handling abilities
Advanced
information in system.
Sales expertise
Made average number of +150 outbound and
Advanced
inbound calls per day.
Documented customer interactions and
transactions, maintaining accurate records of all
Cold Calling
dealings.
Educated customers on product and service
benefits, explaining features and answering
questions.
Advanced
Customer relations and
communications
Debt collection
Advanced
Appointment setting-
Legal Secretary
Mokgobu Attorneys, Bela-Bela
Prepared legal correspondence and wrote
Scheduling and calendar
management
Advanced
professional letters for legal assistants and
Sorting and labeling and
attorneys.
email management
Arranged for delivery of legal correspondence to
clients, witnesses, and court officials.
Filed documents with courts on behalf of
attorney.
Created, indexed, and maintained client binders.
Developed and maintained filing and retrieval
systems.
Organized files for court proceedings.
Answered and directed calls using multi-line
switchboard.
Education-
National N Diploma: Public Relations
Central Technical College - Pretoria
2012-01 -
High School Diploma
2014-01
Tshwane College High School - Pretoria
Certifications
2020-06
The fundamentals of digital Marketing
Advanced