Tshepiso Lekalakala

With extensive experience in administration and customer service, I excel in managing business operations efficiently while ensuring a high level of client satisfaction. My expertise includes:

• Strong organisational skills, ensuring seamless coordination of business processes, documentation, and reporting.
• Experience in handling project handovers, maintaining CRM systems (e.g., BIGIN), and ensuring accurate data management.
• Proficient in preparing proposals, policies, and official communications for both internal teams and external stakeholders.
• Skilled in scheduling, planning, and managing team meetings, as well as overseeing training logistics and operational workflows.
• Ability to analyze and optimize administrative procedures to improve efficiency and productivity.

• Adept at building and maintaining client relationships, ensuring their needs are met with professionalism and efficiency.
• Strong communication and problem-solving skills, allowing me to address customer inquiries, concerns, and feedback effectively.
• Experience in handling high-value client accounts, supporting business development, and ensuring a positive client experience.
• Ability to coordinate with multiple departments to deliver excellent service and maintain long-term business partnerships.
• Dedicated to providing top-tier support, ensuring customer satisfaction, and fostering business growth through excellent service delivery.

I am highly adaptable, detail-oriented, and committed to delivering exceptional administrative and customer service support.