Trusha Bagwe

Trusha Mangesh Bagwe Mobile: - E-mail:- in Home: 022 - Objective To obtain a challenging and key position that enables me to learn and allow for advancement and to seek challenging opportunity which will explore my skills to the optimum and add value to the organization Now looking forward to a making a significant contribution to a company that offers a genuine opportunity for progression. Total Overall Work Experience – 13 Years Current Experience in Customer Service - 13 years of experience in customer service. Providing best customer service to achieve the goal of the company. Skills Interacting with customers directly and sending emails Ability to meet targets Able to work Independently Experience in Handling Client Queries Qualities Professional and Systematic working Confident, Good analyzer and Hardworking Soft-spoken, Devoted patient Consistent Performer, striving for learning and self development Good Customer skills Work Experience 1) Company Name: TechMahindra Pvt Limited Work experience 9 ½ years Profile: Customer Service Relation Job Responsibilities: Handling customers account related to upgrading their contract also help them with billing or technical queries. Also up sell product to improve the sales for the company. Proactively prioritize & take ownership to handle, resolve and respond customer’s complaints & problems experienced within agreeable time frame as well as ensure that high level of customer satisfaction, meeting their expectations. Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner. Ensuring compliance with all regulatory and statutory requirements as relevant for various product and services. Achievements: Awarded certificate of appreciation for successfully handling the client queries. Coordinating with Relationship managers and Service Managers for customer specific requirements Taking feedbacks from client, and updating them on any new process related . Educating customer by sending appropriate communications to customers for better customer experience. Following up with the client to ensure issue is being resolved in a timely manner. Job Responsibilities: Training of the team on processing of the transactions and giving them insights in to understanding of the process for better customer experience. 2) Company Name Zenta Pvt Limited Work Experience : 3 ½ YearsProfile: Customer Service Relation No. Process NameDesignationDuration ii. Capital One Collection’s Jr. CRA7 ½ months iii. JP. Morgan Chase Collections Jr. CRA2 years Voice Process: Job Responsibilities: Calling Customer for collection of debts , Meeting Daily targets and coordinating with the team members and updating the daily performance with the Team Leader. Help new Joinees in taking calls by guiding them with the process flow. Create motivation across the team members to help them meet the targets for the team. No. Process NameDesignationDuration IV. JP Morgan Chase CollectionsCustomer Relation Advisor2 year & 3 months PROCESS: INBOUND & OUTBOUND (0 – 60 DAYS DELINQUENT) Job Responsibilities: Mentoring the team which involved checking for daily updates by constantly checking mails, and providing assistance to the team in case of problems and updates. Communicating effectively and be a single point of contact between the team members and the senior managers. Ensure quality working conditions with the performance of the team members and be in compliance with the client’s requirements. Constantly motivating the team through regular feedback and counseling and mentoring them towards future individual development and growth, constantly keep a track of updates among the team through regular reviews. Constantly be in touch with the Quality team to identify team performance and provide feedback to representatives identified with any issues E.g.: Voice, Clarity of speech, Framing of Sentences etc. Using Six Sigma process to understand the bottom performers and working with them on there area of opportunities ACHIEVEMENTS: Was identified to Train the New Joinees, and work on there performance. Providing training to the new joinees and help them with process knowledge. EDUCATION QUALIFICATION: S.S.C Loreto Convent SchoolMumbai Board H.S.C Swami Vivekanand CollegeMumbai Board B.ComSwami Vivekanand CollegeMumbai University ADDITIONAL QUALIFICATIONS: Typing CourseChembur Typing Institute - 30 w.p.m; A Grade. PERSONAL PROFILE: NAME:TRUSHA .M. BAGWE NATIONALITY:INDIAN LANGUAGES KNOWN:MARATHI, HINDI, TAMIL AND ENGLISH Address: A/1, Shree Shivkirti CHS Ltd, chincholi Bunder Rd, Malad (W), Mumbai - 400 064 Date of Birth:16 December 1979 Marital Status:Married “I would be obliged if given the opportunity to work towards the growth of our esteemed organization. I shall be putting my sincere efforts to help achieve the organizational goal”. Date:- _______________________ (Trusha. M.Bagwe)