Trupti

Trupti Ramesh Padmagiriwar Bezonbagh , Near ramteke gym, 440004-Nagpur Mobile: - Email- Objective: Intend to build a career with leading corporate environment, which will help to enhance my skills. Willing to work as a key player in an organization and take up challenging roles. Professional Experience: GENPACT (Schneider-Electric process ) – SENIOR PROCESS Associate (3 years) • • • • • • • • • • Working on Active directory environment and managing user accounts and permissions. Troubleshooting on outlook, Skype for business and applications used by clients. Creating users Mailbox, login accounts, DL creation, shared mailbox creation, creating conference room. Providing Microsoft licenses as per the clients’ Requirement. Managing workflow and service request through client calls, and outbound tickets using ticketing system (BMC Remedy) Updating, installing and configuring software, and troubleshooting on end users issues. Coordinating with support Teams and ensuring necessary action should be taken. Prepare incident report upon incident resolution by closely working with the resolver team. Monitoring, analyzing and addressing reliability and performance issues. General desktop and network troubleshooting. Team work for overall group success. Technical Exposure: Operating system: 1. Windows 7, 8, 10 & XP. 2. Server operating system,2012 ,2008R2,2012R2. 3. Tools used: BMC (Remedy), Active Directory. Educational Detail: Bachelor’s degree in Information and Technology from Smt Rajshree Mulak College of Engineering & Technology. Strength: A. Ability to take initiative and accept additional responsibility. B. Strongly believe in sincerity and hard work. C. Ability to mix with others and become a team player. Personal Details: Name : Trupti Padmagiriwar Father’s Name : Ramesh Padmagiriwar Mother’s Name : Rajni Padmagiriwar Date of Birth : 03/04/1991 Language Proficiency : English, Hindi, Marathi Place: Date: (Trupti Padmagiriwar)