Truman Libre Jr.

Name: Truman S. Libre Jr. Address: D. Macapagal Highway, Poblacion, Toledo City 6038, Cebu, Philippines Mobile No: - email:- TECHNICAL SKILLS • • • • • Technical Support Specialist Programming Languages ( C/C++/C#, Bash, Perl ) Operating Systems:  Linux: Ubuntu, TinyCore, Puppy, Gentoo, etc.  Windows: 95/98/ME/2000/XP/7/10 Virtualization ( VMWare, Microsoft Virtual PC, Oracle VirtualBox, KVM, Qemu ) Computer Hardware/Network/Software: Installation, Configuration and Troubleshooting SUMMARY OF EXPERIENCE My experience is a mixture of being a Technical Support Specialist (3 years) and as a Software Developer (5 years). Having solid understanding on C++ Programming in General and can navigate my way with either Windows or Linux Operating Systems while providing top quality support for various issues related to antivirus software, email, implementing upgrades, setting up internet connections, general hardware and software and much more. Maintaining Utmost Discipline and Professionalism at all times be it over the phone, email or chat while providing Patience, Positive Attitude, Empathy and with the emphasis of giving Customer Satisfaction to each and every transaction. RELEVANT EXPERIENCE Collabera Technologies Private Limited Inc Suite 21 & 22, 6th flr. 2Quad bldg. Cardinal Rosales Ave. Cebu Business Park Cebu City 6000 Position: Remote Desktop Specialist Duration: Aug 2016 - Feb 2018 Duties and Responsibilities: • • Undertake Analysis, Diagnosis and Resolution of client problems. Perform software repair/installation on customer computers by troubleshooting via remote service tools. Stream Global Services (now Convergys) 7th flr. i2 Bldg., Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Technical Support Representative Duration: May 2014 – October 2015 Duties and Responsibilities: • Fix/assist internet related problems with aDSL modems. Windward Software 2nd flr. TGU Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Programmer Duration May 2013 – July 2013 Duties and Responsibilities: • Bug Fixing (Delphi) NCR Cebu Development Center Inc. 6th flr. e-Bloc Tower, Asia Town I.T. Park, Apas Lahug, Cebu City 6000 Position: Software Developer Engineer Duration: August 2007 – April 2013 Duties and Responsibilities: • • Modify, Enhance or Create Desktop Applications or Utilities. Bug Fixing (C++/C#) Projects Project: Duration: Role: Team Size: Software: Description: Auto-Installer 3months Developer 1 Microsoft Visual C++/C#, AutoIt, NSIS Installer a versatile tool that automates the installation of SSCO and virtually all basic/standard Win32 installers. This tool automates/simulates button clicks and keyboard presses needed. [SSCO = SelfServ CheckOut] Project: Duration: Role: Team Size: Software: Description: TouchBot 1week Developer 1 Microsoft Visual C#, AutoIt, NSIS Installer another automation tool that simulates button presses on a running SSCO system. This tool Automates/simulates button clicks on a non-standard windows controls. [SSCO = SelfServ CheckOut] Project: Duration: Role: Team Size: Software: Description: Locale Configuration Utility 1month Developer 1 Microsoft Visual C#, Perl, Batch File A tool/utility that changes the locale of a Self-Serv CheckOut System [PC and Handheld] automatically instead of manually applying settings and/or configurations. This also automates the settings of Regional Settings in Windows XP. Project: Duration: Role: Team Size: Software: Description: Localization Hotfix (Castilian, Czech, Welsh, Hungarian) 1month/each Developer 3 (at most) Batch File, Self-Extracting Executable a support program that adds a locale to the Self-Serv CheckOut System [New Language Support] Project: Duration: Role: Team Size: Software: Description: Volume Control Mute Bypass 1week Developer 1 Microsoft Visual C++ added an option to bypass the mute state of a volume control button in the Self-Serv CheckOut Project: Duration: Role: Team Size: Software: Description: Immediate Intervention on Restricted/Visual Verify Items 1month Developer 3 Microsoft Visual C++ added an option to have an intervention of items immediately after the user scans an item instead of making the intervention occur on the payment phase. Project: Duration: Role: Team Size: Software: Description: SR797 “TB [Transaction Broker] Rounding Rule Support for Self Serv Checkout” 3months Co-Developer 3 Microsoft Visual C++ added an option to have a rounding rule for Self Serv Checkout via TB. Project: Duration: Role: Team Size: Software: Description: SR899 “Bug Fix Migration” 3weeks Developer 1 Microsoft Visual C++ a Bug Fix needed to be migrated from a Certain patch/branch to the latest/current main code. Project: Duration: Role: Team Size: Software: Description: RAP lite 1Month Co-Developer 4 Microsoft Visual C# a small/alternative/lite version of HHRAP application of Selfserve CheckOut. [HHRAP = Handheld Remote Application Program] Other: Duration: Role: Team Size: Software: Description: Bug Fixing 1day to 1week (depends on problem complexity) Developer/Bug Fixer 1~2 Microsoft Visual C++/C#, XML analyze and fixes bugs that are reported, sends fix code to code repository Project: Duration: Role: Team Size: Software: Description: Screen Timer [a.k.a. basic internet café timer] (Thesis Project) 3months Developer 1 Java + UDP broadcast A basic timer like the ones found in internet café’s, it’s main purpose is to provide computer usage when there is ample time (credits) and then if time runs out, it blocks the screen. Project: Duration: Role: Team Size: Software: Description: Text Relay System (Personal Project) 1month Developer 1 Bash Scripting with a Linux OS A system that relays an SMS from one network to the other. EDUCATION 2001 – 2006 Bachelor of Science in Information Technology Cebu Institute of Technology University N. Bacalso Ave., Cebu City, Philippines 1995 – 1998 Bachelor of Science in Marine Transportation University of Cebu Maritime Education and Training Center, Cebu City\ 1991 – 1995 Immaculate Heart of Mary Academy Poblacion, Minglanilla, Cebu City, Philippines 1989 – 1991 Tabunok Central School Tabunok, Talisay City, Cebu, Philippines PERSONAL DATA Date of Birth: March 21, 1978 Age: 40 Gender: Male Civil Status: Married Nationality: Filipino Reference: Maribeth Fornis Senior Software Developer Engineer NCR Cebu Development Center Inc. - Sheila Alejandria Senior Software Developer Engineer NCR Cebu Development Center Inc. - Charl Subingsubing Manager NCR Cebu Development Center Inc. - Fernan Torcino Team Lead: Remote Support Desktop Speciallist Accenture (via PPT [PeoplePlus Tech]) - Jed Montibon Team Lead: Remote Support Desktop Speciallist Accenture (via PPT [PeoplePlus Tech]) - Issa Mae Cabradilla Supervisor: Remote Support Desktop Speciallist Accenture -