I have over five years of customer service experience in call centers, banking, and remote support. I’m skilled at problem‑solving, communicating clearly, and helping customers with patience and professionalism. I’m also experienced with Microsoft Office tools like Word, Excel, Outlook, and Teams, which I use for documentation, communication, and organizing information. Along with my customer service background, I’m studying medical billing and coding, building strong skills in accuracy, EHR workflows, and understanding coding guidelines.