Troy Rau- / Acworth, GA /-Accomplishments
Successful track for large projects and program management
Certified Scrum Master & scrum meeting lead (including global meetings)
Only manager with RMG designing strategic plans for under-producing stores
Training, hiring, firing manager for RMG
98%+ customer problem resolution record
Tech Skills
Certified Scrum Master (CSM), Develop & manage Kanban board, scrum meetings, sprint planning, sprint review, sprint retrospective, backlog prioritization, BRD, TFS, SQL, Project plan, Project lifecycle management (agile/waterfall/hybrid), Microsoft Office (including Pivot Tables), Visual Studio, Microsoft Project, Selenium
Soft Skills
Accountable, collaborative, leadership skills, strategic direction, coaching, servant leadership, cross-functional development, impediment mitigation, business analysis, business administration, people management, facilitation, employee training, customer/team relationship building, process management, process improvement
Professional Experience
Project Manager/Integration Engineer
Tin Roof Software, Alpharetta, GA – April 2018 – Feb 2019
Successful release, project, & program manager for video platform related changes using strategic direction with all teams for upcoming bug fixes, release versions/timelines, rollbacks, etc.
Facilitate daily scrum and weekly cadence meetings with executive leadership on release information, change requests, etc. for client
Create reporting decks and status reports for executive level leadership on video changes and current release views
Create impact and analysis presentation for all teams on upcoming blackouts, changes, etc.
Innovation of automation testing processes resulting in 15% reduction of time for defect identification
Detect issues with current firmware releases to determine root cause & resolution for bugs with support teams
Lead employee, tech, and lab trials for new video platform features and applications and presentations of results to executive level management
Project manager for the internal leadership event channel for broadcasting activities, usage, budgeting, resource allocation, etc.
Account manager for all new/existing testing accounts needed for testing & new features integrated onto the video platform
Scrum Master / IT Quality Analyst 4 (FSO & Insurance)
Ernst & Young, Alpharetta, GA – January 2016 – March 2018
Project management for new software application implementation
SCRUM lead for agile framework software implementation (run planning, daily scrum, review, retro, burn charts, velocity calculations, etc.)
Facilitate agile transformation for client on software implementation project
Assist product owner with backlog management and prioritization techniques
Create unified “definition of done” between dev teams and product owners
Build empowered, self-organizing, collaborative, & cross functional teams
Developer and testing quality analyst of technical requirements through web and mobile based application using Author, quality management, quality analysis, QA testing, UAT, systems integration testing, product configuration, system configurations, process improvements, etc.
Business Requirement Document creation, analysis, conversion to IT requirements, and execution
Create and execute various reporting metrics using industry standards RAG-B methods and Gantt charts, based on execution, completion, and progression of a project throughout the lifecycle
100% approval of suggested improvements to new insurance platform for client
Reduced sprint target completion time by more than 15%
Reduced full regression testing by 75% while increasing coverage by 10%
Subject matter expert on all projects- including training and mentorship of new team members on subject matters, policies at client site, and technical knowledge required
SQL query building, stored procedures, data analysis, database/table construction and alterations based on industry standards and best practices
Restaurant Manager
Romano’s Macaroni Grill (RMG), Alpharetta, GA – May 2014 – October 2016
Dining room management experience of high traffic Italian bistro style restaurant
20% store financial improvement and 75% staff skills improvements for underperforming stores (exceeded goals) with periodic follow up schedules
Project manager for store improvement plan creation and implementation
Influence, motivate teams, and align focus to reach performance goals and reduce loss of product
Administrative responsibilities including manage, scheduling, inventory, food logs, sanitation. Other responsibilities include active participation in establishing and achieving retail goals, training new employees and managers SOP.
Education
MBA- IT & Project Management (PMP), February 2019
Colorado Technical University, Colorado Springs, CO
BS in Chemistry, December 2015
Kennesaw State University, Kennesaw, GA
Certifications
Certified Scrum Master (CSM) | Scrum Alliance | Mar 2019 – Mar 2021
Worksoft Certify SAP | Worksoft | Feb 2018
Worksoft Certify Basics | Worksoft | Feb 2018
Author Developer | Accenture/Duck Creek Technologies | Aug 2016
