Troy Chawatama

CURRICULUM VITAE OF TROY CHAWATAMA PERSONAL DETAILS Name : Troy Surname : Chawatama D.O.B : - Nationality : Zimbabwean Home Language : English Other Languages : Shona, Xhosa, Zulu Permit Number : CTRZWE- Address : 36 Dove Street Shalley Road Salt River Cape Town Email :-Cell Number :- Criminal Record : Clear Disabilities : None PERSONAL PHYLOSOPHY I am a hard working and well-disiplined young man driven by my eagerness to acquire knowledge and to achieve set goals. I take pride in my responsibilities and find it a privilege to be part of a committed team. I am responsible, honest and dedicated. MISSION STATEMENT My mission is to provide the highest quality support to customers. To accomplish this, they need to be able to learn and memorize a good amount of information about your company. By the time they get up and running, they should at least know the ins and outs of your product or service and be on board with your brand’s philosophy. TERTIARY EDUCATION NATIONAL SENIOR CERTIFICATE PERSONAL SKILLS Computer Literate : Word Excel Pastel Payroll Pastel Accounting Internet Savvy A customer oriented and excellent communicator , Excellent in conveying the client’s, requirement to the team leader, Excellent in converting the cold calls in to new assignment, Expertise in taking follow up on daily basis, Expertise in working with a team. STRENGTH : -Good selling skills. -Good convincing skills. -Polite in nature. -Good communication skills. -Multilingual. -Target oriented. -Time bound. KEY RESPONSIBILITIES -Monitor calls to ensure positive customer experience and provide direct feedback on observed performance. -Managing the team target as well as individual target of team members. -Represent the team in meetings and conference calls with Clusters. -MIS reporting as well as optimum utilization of resources & system. -Ensuring team bonding and team interaction. -Co-coordinating with different departments.  CAREER OBJECTIVE: To join a Call Centre to enhance my verbal and communication skills and to complete the given tasks to aid in growth of the organization. WORK EXPERIENCE Company : MILLO BROKERS (PTY) LTD Position : SALES CONSULTANT Period :- - Reason for leaving : I resigned due to Relocation Email :-Work No. :- REFERENCE Tania Deers – (cell-/- WORK EXPERIENCE Company : MANGO 5 ( AUTO & GENERAL) Position : SALES CONSULTANT ( BROKER ) Period :- - Reason for leaving : Had to start varsity Email :- /-/ -Work No. :- References : Team Leaders Lyle- / Lester- Company : MANGO 5 ( AUTO & GENERAL) Position : SALES CONSULTANT ( BROKER ) Period :- - Reason for leaving : I resigned, got a better opportunity at the time. Email :- /-/ -Work No. :- References : Team Leaders Lyle- / Lester- Company : BOOMERANG MARKETING ( AUTO & GENERAL) Position : SALES TRAINER / COACH /SALES CONSULTANT ( BROKER ) Period :- - Reason for leaving : I got sick had to take time off and got affected by covid19 lockdown. Email :- / -/ Work No. :- References : Team Leaders Tau- / Mishkah- Company : ASTRON SA (Fidelity ADT Alarms) Position : Telemarketing Period :- Reason for leaving : I relocated. Email : - - Manager. : Richard - Company : Compare the networks (UK client based) Position : Business Development (Remotely & Office based) Period : 04/01/2021 - present Email : - - Duties -Called calling businesses in the uk introducing our company. -Setting up oppointments and follow up on them. -Requesting the recent mobile bill for the company. -Quote them on lower tarrifs and sell them a better plan.