Trojohn Roice Navia

Navia, Trojohn Roice C. - |-Professional Experiences Diamond Rent-a-Car – Paranaque August 2018 – Present Retail Marketing Assistant  Develop traditional and digital marketing campaigns and organize events to increase the company’s brand awareness.  Implements Facebook advertisement for car rental and used cars Facebook page.  Manages social media accounts like Facebook, Lazada, Carousell, Carmudi and supervises all online payment transactions.  Collaborates in any company-related activities or events and facilitates communication with external business partners for sponsorship.  Engage in planning and opening new retail outlets.  Prepares canvass sheet and is responsible for inquiring quotation to the supplier and requests marketing collateral.  Act as a vehicle salesperson for the disposal of used vehicles. Diamond Rent-a-Car – Paranaque May 2016 – August 2018 Customer Service Representative  Responded promptly to customer inquiries by giving information about the services offered.  Worked on processing orders, refunds, new client’s application and corporate client’s request.  Assisted the Account Executive in processing car vehicle reservations.  Keeping records of customer information and transactions.  Prepared daily cash collection report and vehicle leasing inventory.  Navigated the QuickBooks system by posting every car rental transaction. Honda Cars Makati Inc. – Taguig City June 2015 – April 2016 Parts Admin Assistant  Managed the parts warehouse.  Boosted sale by selling lubes, accessories and mechanical parts of the vehicle.  Lessened the company’s loss by ensuring that the actual physical count of parts in the warehouse was accurate versus the system count. Comglasco AG Corp – Paranaque City September 2014 – June 2015 Operations Assistant  Interpreted daily and monthly sales report by providing a comparison sales from last year and recent year sales growth and sales income of each product.  Regulated daily operations of Visayas and Mindanao branches by checking if the operational guideline were maintained.  Aided with branches’ material requisition, cash advances, liquidations and revolving fund replenishment. Comglasco AG Corp – Paranaque City August 2013 – September 2014 Customer Sales Associate  Supplied support with the sales team by processing the sales order form in NAV system to be forwarded to the warehouse department.  Performed the posting of sales credit memo and daily sales transaction of branches in the system. Education Taguig City University Bachelor of Science in Business Administration major in Marketing Management 2009 – 2013 Other Experiences Freelance June 2021 – September 2021 Customer Service Representative  Utilized Freshdesk as a customer relationship management in a handling high volume of incoming inquiries from customers via email.  Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.  Worked escalated refund request. Seminar/Training     Digital Marketing Course Foundational Training for Social Media Management. Facebook Advertisement and Marketing Course Lead Generation Course November 2021 September 2021 September 2021 September 2021