TRIXIA MAE GULLA
OBJECTIVE
To be able to provide excellent and accurate service to my client and to be able to share my knowledge
and experience with the company.
EXPERIENCE
Sitel Philippines Corporation [ April 2018 - April 2022 ] Customer Service Representative
(MetLife)
● Handled inbound calls from dental offices, vendors, and patients
● Assisted customers with inquiries about benefits and claim status
● Was responsible for reprocessing unpaid claims and referrals
Customer Service Representative (Frontier Airlines)
● Handled inbound and outbound calls for reimbursement
● Booked flights for passengers having trouble with the website and/or mobile application ●
Helped passengers with the online check-ins and inquiries, and informed passengers about the
terms and conditions during the flight
● Provided help and options to passengers experiencing flight delays and cancellations
IM Digital Philippines, Inc. | Production Operator [ September 2014 - March 2018 ] ● Inspected
camera lenses using a microscope
● Operated machinery such as the infrared machine and the curing machine ●
Inputted data into MS Excel for report
Uno Factory Outlet | Promodiser [ May 2014 - June 2014 ] ● Greeted customers and offered
assistance if needed
● Organized displays and kept track of inventory
● Checked availability of items
EDUCATION
College/Vocational level [ 2010 - 2014 ] Bulacan State University
Bachelor of Science in Mechanical Engineering (Undergraduate)
Secondary level [ 2006 - 2010 ] Sto. Rosario Sapang Palay College
SKILLS
● Email and chat communication
● Online research
● Leads sourcing
● Skip tracing
● Seller lead management
● Cold calling and appointment setting
● Property market analysis
● Social media administration
● Basic property management administration
● Inbound and outbound call handling
● Negotiation techniques
● Basic photo editing
● Data entry
TOOLS
MS Word / Google Docs
MS Excel / Google Sheets
MS PowerPoint / Google Slides
Google Drive
Canva
Facebook
Instagram
Twitter
LinkedIn
Podio CRM
Google Calendar
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Poor
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Fair
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Good
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Very Good
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5
Advanced
