Trivian Babatunde

Trivian Babatunde Email:-| Phone: - | Address: Cityview Dakwo, Abuja, Nigeria. LinkedIn: https://www.linkedin.com/in/trivian-babatunde-b9b03a241 CUSTOMER SERVICE REPRESENTATIVE Career Summary: Highly motivated and performance-driven customer service specialist, with extensive experience in b2b and b2c cold calling and Closing sales in competitive industries. Proven ability to build rapport with clients, handle objections effectively, and consistently exceed sales. Work Experience Customer Service Representative |Premier source telemarketing | Clayton, M.O United States | 2024 • ●​ Made inbound and outbound calls with leads through cold calling. ●​ Generated thousands of dollars in revenue monthly by converting 20% of cold calls into sales ●​ Maintained detailed records of customer interactions and feedback, contributing to continuous improvement initiatives. ●​ Streamlined call scripts , leading to a 10% improvement in client engagement rates ●​ -Consistently met or exceeded customer satisfaction targets through effective communication, active listening, and empathy. Customer Service Representative |consumer opportunities | Mahwah New Jersey USA| 2021 - 2023 ●​ Made inbound and outbound calls with leads through cold calling. ●​ Helping leads gain financial freedom by matching them with relevant debt relief companies which help them resolve their debt issues. ●​ Maintained detailed records of customer interactions and feedback, contributing to continuous improvement initiatives. ●​ -Consistently met or exceeded customer satisfaction targets through effective communication, active listening, and empathy. Sales Representative | Affordable Rent to Own | Casper, wyoming United States | 2023 - 2024 ●​ Made outbound cold calls to potential clients, effectively communicating the benefits of our rent-to-own housing solutions. ●​ Took inbound inquiries, providing detailed information about available properties and guiding clients through the process of finding affordable homes tailored to their specific budget constraints. - Maintained accurate and up-to-date records of client interactions, preferences, and feedbackusingCRMsoftware. ●​ Demonstrated ability to handle a wide range of customer inquiries, complaints, and requests in a professional and timely manner. Education First School Leaving Certificate (FSCL), Adeola international school fct, Abuja. 2005 - 2008 West African Examinations Council (WAEC), Best Brain international school fct, Abuja-B.sc. Economics, university of Abuja Nigeria. 2015 - 2019 Skills ●Critical thinking ● Active Listening ● Interpersonal Relationship ● Customer service ● Problem solving abilities ● Effective Communication