Triumph Ere Igbagbo Ilurimi

I am a dynamic and detail-oriented digital professional with a strong passion for helping businesses grow, improve customer experience, and build strong online visibility. I bring hands-on experience across digital marketing, customer support, and administrative services, combined with continuous online training that keeps me updated with modern tools and industry practices.

I have worked on freelance projects supporting small businesses and online brands with digital marketing tasks such as social media management, content creation, and audience engagement strategies. In these projects, I helped businesses improve their online presence using platforms like Meta (Facebook and Instagram), Shopify storefronts, and basic SEO tools. I also trained through platforms such as Google Digital Garage and HubSpot Academy, where I learned the fundamentals of digital marketing, branding, email marketing, and campaign analytics.

In the area of data collection and analysis, I have experience using SurveyGizmo (now Alchemer) to design and manage surveys for feedback gathering and customer insights. I also explored similar tools like Google Forms and Typeform to improve data accuracy and reporting for clients and training projects.

My communication and support skills are strengthened through experience in customer service roles involving live chat and VoIP-based call handling. I have practiced using customer support tools such as Zendesk and Freshdesk in training environments, where I learned how to manage tickets, respond to inquiries efficiently, and maintain a professional tone in all interactions. I am also familiar with VoIP communication systems like Twilio for handling virtual call support processes.

Additionally, I offer virtual assistant services, including data entry, email management, scheduling, and general administrative support. I am highly organized, reliable, and comfortable using tools like Microsoft Office, Google Workspace, and basic CRM systems to keep operations running smoothly.

My creativity also extends into recipe writing, where I develop simple, engaging, and easy-to-follow recipes tailored for blogs and social media content. This allows me to combine writing skills with audience-focused content creation.

Overall, my strengths include strong communication, adaptability, attention to detail, and a commitment to delivering high-quality work. I am always eager to learn new tools, improve my skills, and support businesses in achieving their goals through professionalism and consistency.