Tristan Shan P. Fuentes

TRISTAN FUENTES Virtual Assistant Work Experience Nov 2023 - Skills Property Management Cold Calling Lead Generation Objection-handling skills Organizational skills Adaptability Research Problem-solving skills Excellent Customer Service Detail Oriented Trainings STR Property Management Training (2024) present Jan 2025 Oct 2025 Virtual Impact PH Property Management Systems Calendar management Handling issues and claims Communication with guests, cleaners, and owners REVA Global (US) Real Estate VA/Cold Caller (Full-time) Conducted cold calling and lead generation to identify motivated sellers and set qualified appointments for investors. Managed CRM systems (Salesmate, Airtable, Vulcan 7, and REsimpli) to track leads, update records, and maintain organized pipelines. Performed property research and comparable analysis using tools like Propstream, Zillow, and Redfin to assist in accurate property valuation. Decohub (SYD, AU) Sales Support Specialist (Full-time) Supported sales operations by processing orders through Salesmate, Airtable, and Printavo, ensuring accurate pricing, quotes, and timely order management. Handled customer communication including follow-ups, quote approvals, cost updates, and inquiries, maintaining high satisfaction and professionalism. Collaborated with the production team to ensure order accuracy and on-time delivery. Listing optimization Pricing Strategy Bookkeeping Training (2024) Udemy Knowledge in basic accounting Bookkeeping software such as Quickbooks and Xero Record invoices, sales receipts, deposits, bills, etc. Day-to-day transaction records and reports Dedication to accuracy May 2024 May 2025 Munsell Holdings (ME, USA) Cold Caller/Admin Assistant (Part-time) Utilized RingCentral for cold calling, dialing approximately 130 numbers daily, and scheduling 1-3 appointments weekly, contributing to 2 closed deals within 4 months. Targeted vacant, pre-foreclosure, and properties with liens. Used Propstream for skip tracing and Google Sheets for tracking communications. Skilled in performing manual property comparables and calculating maximum allowable offers. Work Experience Jan 2024 April 2024 June 2022 Oct 2023 Compass Real Estate (FL, USA) Cold Caller/Appointment Setter (Part-time) Worked on off-market leads. Used Vulcan 7 for cold calling to engage and qualify potential leads. Dialed approximately 140 numbers daily, scheduling 1-3 appointments weekly. Conducted skip tracing using Propstream. Teleperformance Customer Service Representative (Full time) Attentively interacted to customers while using Zendesk to resolve issues. Responded to inquiries regarding transactions and provided information about products and services offered by the company. Handled issues and concerns effectively. August 2021 - Katitay’s Takoyaki Food Stall Crew June 2022 Handled end-to-end customer purchases, responded to inquires, implemented strategic upselling, and managed payments Maintained efficient records of stock inventory levels and ensured sufficient weekly product replenishments. Education & Achievements Bachelor of Arts in Political Economy Polytechnic University of the Philippines October 2021 - September 2025 Civil Service Examination Passer October 2024