Tristan Lance Lanzaderas

LANZADERAS, Tristan Lance B. Blk. 6 Lot 4, Diamond Village Brgy. Salawag Dasmarinas, Cavite, Philippines-(- CAREER OBJECTIVE Applicant with over 2.5 3.5 years of experience working in the travel industry and a multicultural environment, seeking a position that would allow me to continue making travel easier and more pleasurable for individuals and groups. Capable of working independently. Driven and committed to providing high quality results. Looking to leverage my knowledge, skills and experience with the industry and customer service in a new way. WORK EXPERIENCE April 2017 - present InterGlobe Technologies Inc. ● Customer Support Specialist for Agoda.com in Manila, Philippines August 2019 - present ● Customer Support Specialist for Webjet.com in Manila, Philippines June - August 2019 ● Travel Consultant for Priceline.com in Bogota, Colombia March - May 2019 ● Customer Support Specialist for Kiwi.com in Manila, Philippines April 2017 - February 2019, SME since January 2018 February – April 2017 Sykes Asia Inc. - Madrigal Ave, Ayala Alabang, Muntinlupa Customer Service Representative for AT&T - ISM EDUCATION 2013 – 2016 Philippine Women’s University – Sta. Cruz, Laguna Bachelor of Science in Hotel and Restaurant Management ● ● ● Events Manager of the year PWU Community Service Award PWU Leadership Award 2012 – 2013 Dominic College in Asia – Bacoor, Cavite Bachelor of Science in Hospitality Management Major in Cruise Line 2011 – 2012 St. Peter College Seminary - San Pablo City, Laguna Bachelor of Arts in Philosophy Minor in English BACKGROUND & SKILLS Nationality: Filipino Language Proficiency: English and Filipino - fluent Relevant skills: GDS systems - Travelport Galileo and Worldspan, SABRE Computer Adeptness: MS Office - user Google Suite - user Confluence - user Purecloud - user Podio - user PROFILE ● ● ● Flexibility and adaptability - experience with quick changes in processes and team structure. Customer focus - experience with customer support. Helpfulness and approachability - experience with supporting others and passing gained knowledge (SME). REFERENCES Can be provided upon request.