Tristan Jayson G. Flores
Customer Service Representative / Technical Support Specialist--
124 Baybay Lopez Binmaley, Pangasinan 2417
Professional Summary
Dedicated Customer Service and Technical Support Specialist with 8+ years of experience in remote support,
troubleshooting, virtual assistance, and client communication. Skilled in managing phone, chat, and email
support, handling hardware/software issues, and providing administrative support. Adept at multitasking in
fast-paced environments while ensuring excellent customer satisfaction. Seeking a Virtual Assistant or Remote
Technical Support role to leverage technical expertise, organizational skills, and client-focused service.
Professional Experience
Customer Service Representative (Uber), Concentrix Daksh Philippines Inc.
Provided comprehensive support to Uber Direct couriers by resolving food
delivery-related inquiries and operational challenges via multi-channel
communications (chat, email, and phone), ensuring timely issue resolution and
optimizing delivery efficiency while maintaining high service standards.
01/2025 – 09/2025
Quezon City
Customer Service Representative / Technical Support (Verizon Wireless),
AFNI Philippines Inc.
Delivered remote troubleshooting support for mobile and wireless services.
Handled billing inquiries, account management, and technical escalations.
Assisted customers with device configuration and connectivity issues.
Consistently met KPI targets for customer satisfaction and resolution rate.
10/2022 – 09/2024
Quezon City
Consultant - Email Support (GoDaddy), Sutherland Global Services
Provided email-based support for domain, hosting, and account management.
Resolved technical and account-related issues efficiently with high accuracy.
Assisted clients with website setup, email configuration, and security concerns.
04/2022 – 09/2022
Mandaluyong City
Web Advisor / Subject Matter Expert (Bluehost), Concentrix Daksh Philippines Inc.
Supported clients in website hosting, domain setup, and WordPress
management.
Promoted to SME for consistently high performance and mentoring peers.
Delivered technical support for cPanel, DNS, and web hosting environments.
01/2020 – 04/2022
Quezon City
Fault Manager / Technical Support (TalkTalk - Broadband, TV, Phone),
TRANSCOM Worldwide Philippines Inc.
Provided Tier 2 escalation support for broadband and TV services.
Conducted network diagnostics, line testing, and fault reporting.
Coordinated with engineering teams for complex technical resolutions.
07/2016 – 01/2020
Pasig City
Customer Care Associate (AT&T Mobility - Prepaid), Convergys
Supported prepaid mobile accounts with billing, activation, and troubleshooting.
03/2016 – 06/2016
Quezon City
Chat Support Specialist (T-Mobile - Postpaid & Prepaid), TeleTech
Delivered chat-based support for mobile accounts, billing, and troubleshooting.
08/2015 – 11/2015
Mandaluyong City
Legal Indexer (QBE - Mortgage ADE, BANA Faxes), SPi Global
Indexed and processed legal and mortgage documents with high accuracy.
05/2010 – 08/2015
Calamba, Laguna
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Education
Bachelor of Science in Computer Science, Polytechnic University of the Philippines
06/2004 – 05/2008
Manila
Core Skills & Keywords
Remote Technical Support & Troubleshooting
PC, Mobile, Network
Customer Service
Phone, Chat, Email, CRM
Virtual Assistance
Data Entry, File Management
Microsoft Office
Word, Excel, PowerPoint, Outlook & Google
Workspace
Basic Networking & Hardware Maintenance
Time Management Documentation Customer
Retention Escalation Handling
Awards & Recognition
Top Employee, BANA Faxes, Spi Global
Q1 2013
Most Productive Employee, SPi Global
Multiple Quarters:-
Top SME, Concentrix
Dec 2021
Additional Information
Open to remote work / virtual assistance opportunities.
Character references available upon request.
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Strong Typing & Multitasking Skills
