Tristan Edward T. Guanco

TRISTAN EDWARD T. GUANCO- |- C A R EER SUMMA R Y ACCOUNT MANAGER EXPERIENCE IN CLIENT RELATION AND SUPPORT Technical and customer support Analytical skill Client relations Saas knowledge Account and operations managment Data management Process and planning Leadership E X P ERIENCE Account Manager More Telecom | Jan 2021 to September 2022 Client advocate focused on improving service, sales and B2B relation. Business point of contact for escalation of services and sales related concern. Data and business analysis for growth and development of products and services. Billing and Accounts Specialist In a Box Group | Sep 2016 to December 2020 Liaison officer to carriers and point of escalation personnel for pricing errors, service concerns and invoice issues at the wholesale level. Product trainer for clients on new and existing services. Arrange service information summary and reports for B2B clients. Trainer | Senior Representative Delivery Hero | November 2015 to August 2016 Data management and website maintenance responsible for information accuracy and reliability. Customer point of escalations for complaints related to website and service issues. Agent training for effective communication skills and tools navigation needed to provide exceptional customer service. E D U CATION C H A RACTER RE F E R E N C E S STI College - Dasmarinas Bachelor of Science in Information Technology Attended from June. 2004 to Sept 2006 Harrisson York Billing and Accounts Manager Commschoice Australia Email:-