Trisha Villaster

TRISHA VILLASTER GENERAL VIRTUAL ASSISTANT PROFESSIONAL WORK EXPERIENCE Detail-oriented Virtual Assistant with expertise in social media management, content creation, and administrative support. Skilled at optimizing workflows and enhancing online presence, I deliver efficient solutions that drive business growth. WORK EXPERIENCE --Philippines SKILLS Social Media Management Graphic Design (Canva) Facebook Ads Management Google Ads Content Creation and Curation Brand Development Audience Engagement Project Management Administrative Support E-commerce & Website Support Funnel Design EDUCATION Bachelor of Science in Nursing RELEVANT COURSES Graphic Design WordPress Digital Marketing Strategist Facebook Marketing and Ads SEO Building and Content Writing Shopify Professional Diploma on Social Media Marketing and Management Virtual Assistant (April 2022 - Present) Social Media Management: Manage and update social media accounts. Create and schedule posts to enhance online presence. Customer Service: Proficiently address customer inquiries through responsive and effective communication channels, including email, chat, and phone interactions Marketing and Communication: Created impactful email campaigns for marketing and lead generation purposes. Ensured brand consistency across diverse digital advertising and marketing platforms. Graphics Editing: Create and edit graphics for social media posts, presentations, and other materials (flyers, invitations, ads, logo etc). Ensure visual content aligns with brand guidelines. Website and E-commerce Maintenance: Update and maintain the company website and online store. Calendar and Email Management: Scheduled meetings, appointments, and events efficiently. Managed client inboxes, ensuring prompt responses and directing relevant emails with a focus on excellent customer service. WORK EXPERIENCE Lead Monitoring: Monitor leads and inquiries from the website and other channels. Forward leads to the appropriate team members for assistance. Project Coordination: Assist in coordinating and managing projects. Monitor project timelines and milestones. Data Entry & Document Preparation: Efficiently input and update data in diverse systems. Create, edit, and format documents, reports, and presentations. Research: Conduct research on various topics. File Management: Organize and maintain electronic files. Customer Service Representative SYKES (March 2021 – April 2022) Effectively addressed customer queries and provided product information while overcoming objections. Ensured compliance with call handling and verification procedures. Utilized tools efficiently to resolve customers' concerns and offer definite resolutions, minimizing repeat calls. Nursing Assistant / Admin Assistant MOGPOG LGU – MHO (Aug. 2016 – Jan. 2021) Escalation Quality Assurance Analyst TELEPERFORMANCE (Oct. 2015 – April 2016) Sales Analyst TELEPERFORMANCE (Oct. 2014 – Sept. 2015) Customer Service Executive TELEPERFORMANCE (Jan. 2013 – Sept. 2014)