Trisha Ulatan

MARIA TRISHA CONTESSA ULATAN Customer Service Representative ABOUT ME I want to establish a career that will help me mold my personality, learn a lot in this industry and achieve a successful role. I am a dedicated Customer Service Representative with 3+ years experience in customer relations. Proven track record of delivering excellent service, resolving customer concerns, and building customer loyalty. EDUCATION EXPERIENCE Bachelor of Science in Electronics Engineering Agency Partner Saint Louis University Allianz PNB Life l Baguio City, Philippines 2014 - 2019 CONTACT- October 2019 - April 2021 Used critical thinking to break down problems, evaluate solutions, and make decisions. Actively listened to client's requests confirming full understanding before addressing concerns. Served clients in a friendly, efficient manner following outlined steps of service. Demonstrated respect, friendliness, and willingness to help whenever needed. - Retailer Trece Martires, Philippines Tableya Kordilyera l Baguio City, Philippines July 2020 - November 2020 Maintained organized, presentable merchandise to drive continuous SKILLS sales. Supported efficient and timely replenishment of products. Answered customer questions regarding sizing and how to properly use the merchandise. Engaged with customers to effectively build Merchandise Expertise Account Management rapport and lasting relationships. Lead Virtual Assistant March 2021 - December 2023 ManifestU l Arizona, USA Guest Service Experience Overseeing and coordinating the tasks of other virtual assistants, Social Media Management emails and messages on behalf of executives or the company. Customer Service ensuring timely completion of projects. Filtering and responding to Maintaining accurate databases. Identifying records, preparing areas for reports, process and managing optimization and implementing new procedures to improve efficiency. Training new LANGUAGE virtual assistants and ensuring they understand company policies and English to minimize disruptions. Tagalog procedures. Addressing any issues that arise promptly and effectively Social Media Manager April 2023 - Present New Reach Education l Arizona, USA Answering customer questions via email, chat, or social media, providing accurate information. Addressing and resolving customer complaints, issues, or concerns efficiently, without the need to escalate complex issues to higher-level support often. Maintaining a deep understanding of the company's products or services to effectively assist customers with placing orders, tracking shipments, processing returns, and handling refunds or exchanges.