Trisha Dilayon

I bring over two years of experience in the BPO industry, where I built a strong foundation in customer service, escalation management, and administrative support making me a great fit for Virtual Assistant and Customer Support roles. Throughout my career, I’ve demonstrated exceptional communication skills, both verbal and written. I’ve supported sales and healthcare accounts, managing a wide range of customer concerns with professionalism, empathy, and clarity. I’m confident in handling both routine inquiries and complex situations with calmness and care.

One of my key strengths is problem-solving, especially during my time as an Escalation Representative at Nearsol, where I handled sensitive cases such as property damage and personal injury. I worked closely with internal teams and third-party partners to ensure accurate documentation, compliance, and timely resolution—delivering excellent results even under pressure.

I maintain a customer-focused mindset and have consistently met or exceeded performance metrics while receiving positive feedback from both clients and management. I know how to stay composed during challenging calls while keeping the customer experience as a top priority.

My organizational and administrative skills are well-developed. I’m proficient in CRM and ticketing systems like GCIC, REVO, and FCCM, and capable of managing scheduling, documentation, data entry, and client follow-ups with accuracy and attention to detail.

I pride myself on being adaptable and a fast learner. I’ve often taken on tasks beyond my original responsibilities and adjusted quickly during training phases. This flexibility has helped me support various business needs with confidence.

Lastly, I value professionalism and reliability. Whether I’m working independently or within a team, I always strive to be proactive, dependable, and committed to delivering high-quality results.

These strengths, combined with my passion for helping others that make me confident that I can provide valuable support in any remote customer service or virtual assistant environment. I’m excited to grow in this field and contribute meaningfully to a team that values excellent service and efficient operations.