Trisha Anne Rosal

TRISHA ANNE C. ROSAL ABOUT COMPUTER LITERACY • Microsoft Office - Outlook, Excel, Word & PPT • Google - Calendar, Sheets, Docs, Drive, Forms, Slides & Meet • Canva • Salesforce • Adobe Acrobat & Sejda • Social Media Platforms - Facebook, Instagram & X • Avaya hard phone / Avaya OneX I am a seasoned Technical Support Representative seeking a fulltime position in your company, where I can apply my accumulated expertise into becoming a great employee in your firm. WORK EXPERIENCE CUSTOMER SUPPORT REPRESENTATIVE FGC+ Davao / Coleman Furniture | November 2023 – April 2024 Gained extensive knowledge about the estimated shipping times and furniture product information Was able to cater to each of the customer's concerns, be it PERSONAL SKILLS through call, text or email Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Resilient Innovative Made sure to understand the depth of the customer's issue to ensure that I am able to provide a thorough and substantial resolution Able to assess damages of furniture and to provide a timely, efficient and tailor-fit remedy to the issue at hand Capable of communicating with third-party delivery companies and furniture manufacturers in coordination to issue remedies PROFESSIONAL SKILLS Intermediate Graphic Designer Intermediate in Automation Beginner Video Editor TECHNICAL SUPPORT REPRESENTATIVE Full Potential Solutions Inc. | December 2021 – August 2023 Offered all-around technical support for all phone, TV and internet concerns Developed a wide and extensive understanding and CONTACT knowledge about the product, allowing me to cater to every P: - (TM) E:- specific concern that the customer has with their service Provided genuine empathy and reassurance to the customer when they are having trouble with their service, as sometimes phone and internet service is very crucial to their SOCIAL FB: Trisha Rosal everyday lives TECHNICAL SUPPORT REPRESENTATIVE VXI Global Holdings B.V. | September 2020 - October 2021 • Identified a customer’s issue and gave the best resolution in a timely and efficient manner • Made sure to be conversational throughout the interaction and always utilized the best facet in Customer Service, the Human element • Related to the customer’s situation, apologized for inconveniences caused and provided effective and empathetic statements • Quickly adapted to action plans and did whatever it took to hit specific and important goal metrics ENGLISH TUTOR Rarejob Inc. | August 2019 - August 2020 • Adjusted to every student’s varying level of English knowledge in speaking pace, vocabulary and emphasis • Provided quick, understable and easy-to-learn definitions for difficult English words while providing applicable and digestible descriptions • Being knowledgeable in Grammar and provided concise recaps of the Grammar rules and exercises discussed in the lesson EDUCATION STRAND: HUMANITIES AND THE SOCIAL SCIENCES Philippine Nikkei Jin Kai International School Senior High School Graduate June 2018 – May 2020 SKILLS • I have an excellent command in the English language. • I am equipped on how to handle and work with customers’ extreme emotions. • I am hard-working and triumph easily over intense pressure • I know how to receive and accept criticism, being resilient while using it as my leverage. • I am tech-savvy, teaching myself everything there is to know about word-processing and spreadsheet software I use in my previous day-to-day office rigor.