Trish Christoffersen

Trish Christoffersen Virtual Assistant Henderson, NV | - |-Professional Portfolio www.linkedin.com/in/trishchristoffersen Virtual Executive Assistant Experienced and detail-oriented Virtual Assistant with over 20 years of administrative support expertise. Adept at streamlining operations, managing executive-level communications, and coordinating projects with precision. Skilled in financial management, personnel coordination, and process improvement. Known for delivering results through organization, strong communication, and a proactive, problem-solving approach. Passionate about enhancing efficiency through innovative tools and best practices in virtual business support. Professional Experience 100Ninjas | Virtual Executive Assistant Remote | 10/2020 – Present • Remotely supported 16 C-level executives by managing calendars, booking international and domestic travel, coordinating virtual meetings, and processing expense reports via Emburse. • Managed legal and operational documentation, including NDA tracking and meeting logistics, using BOX and Google Suite. • Designed and maintained client-facing websites (Squarespace, WordPress), newsletters (MailerLite), and virtual events (Whova/EventBrite); handled invoicing and payments through Bill.com. • Utilized QuickBooks to manage vendor payments, track expenses, and generate 1099 forms. • Developed and implemented SOPs for contractor onboarding and internal processes using Signwell, Google Workspace, and other virtual tools. • Oversaw email communications, social media analytics (LinkedIn), email marketing campaigns (ConvertKit), and user onboarding via Intellum LMS. • Created detailed SOPs for tools and workflows including Emburse, ConvertKit, Canva, MailerLite, BOX, and media alerts to support remote team operations. • Conducted market and business research using Semrush, Crunchbase, Google, and ZoomInfo to inform leadership decisions. • Designed dynamic tracking systems in Monday.com to monitor expenses, mileage, and invoicing. • Created and edited PDFs with Adobe for use across Emburse, Monday.com, and Google Drive. • Proofread, formatted, and coordinated remote publication of Freedom Is Not Free by Ralph M. Hockley. • Reviewed and prepared client manuscript Turn It and Turn It for final publication. • Developed and refined PowerPoint presentations for virtual meetings and webinars. • Arranged complex, multi-leg international travel for a Paris-based executive client traveling frequently to the U.S. Zappos.com, Inc., Las Vegas, NV Blog Writer – Newsroom 02/2017 – 10/2020 • Proofread content for spelling, grammar, and word usage to ensure clarity and consistency. • Wrote engaging, aspirational content tailored to the eclectic Zappos audience. • Applied fundamental principles of writing, editing, and SEO optimization while adhering to brand content guardrails. • Followed AP style, SEO best practices, and collaborated with fact-checkers to address potential legal considerations. • Conceptualized original storylines and pitched ideas to the Content Marketing Manager. • Monitored Asana project timelines to ensure the timely completion of drafts and edits. • Utilized tools such as Hatch and Parse.ly to manage content performance and workflow. • Updated backend content for out-of-stock products to maintain fresh and relevant stories. • Collaborated with fellow writers and editors to align content voice and vision. • Researched digital and campus trends to generate timely, relevant story ideas. • Worked closely with the Video Storyteller/Video Editor to support text animation, voiceovers, and promotional video blurbs. Fix-It Forward Master 09/2015 – 02/2017 • Communicated regularly with the IRE team to escalate process issues, clarify procedures, and provide updates to the Fix It Forward circle. • Coordinated with Fulfillment Centers to address and anticipate major operational issues. • Researched and resolved Remedy tickets for issues including Suppressed UPCs, Andon Cords, and 3P Deletes Review. • Corrected errors in Catagorium and managed suppression or unsuppression of incorrect UPCs and ASINs across Amazon and Zappos systems. • Resolved mapping errors, title discrepancies, and purchase order issues prior to inventory arrival at the warehouse. • Audited and updated attribute reports for Fix It Forward, including Incoming Stock IDs without FNSKUs and POs lacking Amazon shadow PO IDs. • Reviewed Zufo error report emails to ensure accurate data flow between Zappos, Procurement, and WMS systems. • Performed daily audits of POs based on “start ship dates” to identify and resolve missing ASINs, fake UPCs, and missing WMS PO IDs, creating Remedy tickets as necessary. • Approved employee timecards as needed to ensure timely payroll processing. Receiving Exceptions Lead/Specialist 11/2011 – 09/2015 • Led a business unit team in processing Remedy tickets for the Zappos Receiving Exceptions queue, ensuring efficient ticket resolution and SLA compliance. • Conducted one-on-one interviews with team members to provide timely feedback and improve team performance. • Collaborated with Content and Merchandising teams to correct catalog errors and update purchase orders prior to fulfillment center arrival. • Processed and triaged Remedy tickets within a 10-day SLA, escalating or creating new tickets when needed to avoid resolution delays. • Maintained personal queue hygiene by updating tickets weekly and editing relevant data in the Overview tab. • Coordinated with Vendor Compliance and Support teams to address compliance issues as they arose. • Partnered with vendors, buyers, and the Removal Process Analyst to return damaged units, resolve mis-ships, and manage mislabeled merchandise. • Reviewed and corrected hazardous material (Hazmat) ASINs listed on purchase orders, ensuring accurate product handling and safety. • Liaised with Fulfillment Centers to ensure timely and accurate receiving of products sent in error. MCM Engineering II | Purchasing Manager, Enoch, UT 2007 – 2011 • Developed and maintained vendor relationships through proactive telephone communication. • Provided administrative and purchasing support to the President, Engineers, and Team Leads. • Prepared and distributed weekly Open Purchase Order (PO) Reports to track outstanding orders. • Utilized various software tools to monitor purchases, shipments, and inventory levels. • Collaborated with Team Leaders to ensure accurate completion of material requisition forms. • Verified availability of all necessary materials for Leads and their teams to complete projects on time. • Scheduled truck shipments for completed work, Return Merchandise Authorizations (RMAs), and miscellaneous deliveries. • Created and maintained Operations & Maintenance (O&M) Manuals in both physical and electronic formats. • Designed and implemented custom computer programs to streamline and improve workflow efficiency. JOB Industrial Services, Inc. | Executive Assistant, SLC, UT 2005 – 2007 • Provided high-level executive support to the President and CEO of a multi-disciplined engineering firm, managing daily operations and ensuring seamless office functionality. • Designed and implemented a complete accounting system, including HR and financial forms to streamline internal processes. • Maintained the company’s network and FTP sites; oversaw the installation and configuration of all software, including Microsoft Office, AutoCAD, Bentley Systems’ MicroStation, and Linux platforms. • Created and managed complex Excel spreadsheets to track client invoices, employee timesheets, and key business metrics. • Played a key role in optimizing administrative workflows, improving data accuracy, and supporting executive decision-making. Education Bachelor of Science - Utah State University – Logan, Utah Major: Special Education / Business Technical Skills Software Proficiency ● Microsoft & Google Suites, QuickBooks, Gusto, Wave Apps, Expensify ● Teamwork, Asana, Monday.com, ClickUp, Trello, Harvest, Slack ● Wix, Squarespace, WordPress, Canva, Adobe PDF Editor, PowerPoint ● Keap, Redtail, Pipedrive, Snappy Kraken, Mailchimp, ConvertKit, Beehiiv ● Zapier, Streamyard, Slack, Signwell, WHOVA, Calendly, DocuSign ● ChatGPT and Claude AI tools, Intellum, EventBrite, Notion Specialized Tools ● AP Stylebook, CMOS, Grammarly, LinkedIn Analytics, ChatGPT Certifications & Recognitions ● Microsoft Certified Application Specialist – 2020 ● Microsoft PowerPoint – 2020 ● Microsoft Excel (Basic) – 2020 ● Writing with Impact – 2020 ● Merchant of the Quarter – Zappos.com (2014) ● Photographer – Enoch City Animal Shelter (Volunteer,-)