TRINITY ROSE MONTERAS
GENERAL VIRTUAL ASSISTANT
A dynamic, self-motivated and results-driven Virtual Assistant who is trained to assist Professionals in running their business more effectively. A Certified General Virtual Assistant whose focus is towards providing excellent service in all areas by developing and maintaining vital relationships needed to be an effective assistant while providing accurate results.
PROFESSIONAL EXPERIENCE
CONVERGYS PHILS., - FINANCIAL ANALYST, CUSTOMER REPRESENTATIVE II
DEC 2016 TO JAN 2019
• Cater to customers inquiries about their DDA, Savings, Credit Account.
• Buddy Banking & Mentoring
• Call Quality Evaluations
• Suntrust Bank Account
ALORICA PHILS., - FINANCIAL ANALYST, CUSTOMER SUPPORT REPRESENTATIVE MARCH 2016 TO DEC 2016
• Cater to customers inquiries about their Credit Cards
• Discuss and pre-selling of credit cards
• Barclaycard Account
TELUS PHILS.,- TECHNICAL SUPPORT REPRESENTATIVE
OCT 2011 TO JAN 2012
• Support technical service to clients using Nook Devices
• Pre-sell products
• Barnes & Noble Account
• MLB Account
TRAINING HIGHLIGHTS & CERTIFICATIONS
• Basics of Real Estate: Home Buying & Selling Process
• Offers Process
• Social Media Marketing: Facebook Ads
• MLS circulation & posting
• Basic CRM Tools Overview
• Transaction Coordination: Forms and Package Inclusions
• Transaction Coordination: The Process
• Basics of REO & Short Sale Process
• Basics of Wordpress Blogging
• Introduction to Canva: The art of creating marketing collaterals
EDUCATION
COLLEGE:
• Our Lady of Fatima University (B.S Nursing) - June 2006 to Mar 2009
• ABE International School of Business (BSHRM) - Mar 2010 to mar 2012
HIGH SCHOOL:
• Saint Louis School Center – Girls’ High Department
June 2001 to March 2005
ELEMENTARY:
• Saint Louis School Center – Elementary Department
June 1995 to March 2001
Character Reference:
Joana Benzon - Friend & Professional Virtual Assistant-
Nelryan Mendoza - Alorica Trainer-
Ria Paraiso - Previous Team Leader-
