Trilok Lama

detail-oriented IT specialist with a Bachelor’s in Information Technology and hands-on expertise in network administration, system troubleshooting, and cloud solutions. With certifications in progress (Professional Year Program, Dec 2024), he combines technical mastery in Windows Server, Active Directory, and Microsoft 365 deployment with a proven ability to streamline operations—reducing network downtime by 30% at Rashays and migrating 15+ departments to cloud collaboration tools.

Adept at bridging technical and non-technical stakeholders, Trilok excels in fast-paced environments, having resolved 50+ weekly IT tickets while training staff on software best practices, cutting recurring queries by 40%. His retail leadership as Assistant Nightfill Manager at Woolworths further showcases his versatility, balancing inventory accuracy, team training, and customer service excellence.

Key Strengths:

• Technical Proficiency: Scripting (Python, Java), DNS/DHCP troubleshooting, Microsoft 365, Zoho/Freshdesk ticketing systems.
• Operational Impact: Automated onboarding for 200+ employees, secured network infrastructure, and spearheaded 50+ endpoint deployments.
• Soft Skills:Cross-functional collaboration, problem-solving, cultural sensitivity, and bilingual communication (English + basic French).
• Education & Development: Bachelor’s in IT (Cybersecurity, Web Development), Professional Year Program focusing on Australian workplace ethics.

Trilok’s unique blend of IT expertise, customer service acumen, and leadership in both corporate and retail settings positions him as a versatile candidate ready to drive efficiency and innovation in multicultural organizations like ITSM.

Let’s connect!

https://www.linkedin.com/in/triloklama07