Trifena Henry

• An accomplished leader.
• Excellent and dedicated team player.
• Goal oriented
• Strategic Thinker
• Extensive knowledge and experience in customer service and a passion for providing excellence service.

EDUCATION

• Certified Accounting Technician – Pending

September 2001 - July 2006

St. Andrew High for Girls, Kingston, Jamaica

QUALIFICATION

**             SUBJECTS                RESULTS**

• Office Administration        1
• English Language              2
• English Literature            2
• Social Studies                    2
• Integrated Science             2
• Principles of Business       2
• Principles of Accounts      2
• Mathematics                      3

EXPERIENCE

June 2016 - March 2018

Advantage Communication Incorporation, Kingston, Jamaica

EMPLOYEE ENGAGEMENT CO-ORDINATOR – 2016 - 2018

• Key responsibilities include the managing and reporting of staff engagement activities to management team which consist planning, organizing and executing staff events both on and off site, monthly calendars, budgets and expense and reconciliation reports and chairing bi-annual-weekly committee meetings.  I am also charged with welcoming new staff members and expounding on the function of the Employee Engagement Committee.

CUSTOMER SERVICE REPRESENTATIVE (FLOW MOBILE DEPARTMENT) – 2015 - 2016

• Key responsibilities include assisting customers with mobile and internet services which includes device issues.

September 2013 - July 2015

Xerox Limited, Kingston, Jamaica

CUSTOMER SERVICE ASSOCIATES (AMAZON.CO.UK)

• Assisting customers with order processing issues and basic Kindle troubleshooting.

March 2012 - July 2013

Global Logistics Services, Kingston, Jamaica

ASSISTANT OFFICE MANAGER

• Key responsibilities include managing the office staffs and inventories
• Provide excellent customer services and customer satisfaction to both internal and external staff
• Provide customers with product and service information
• Follow-up on customer enquiries

March 2011 - January 2012

Alliance One Incorporation, Kingston, Jamaica

CUSTOMER SERVICE REPRESENTATIVE (AT&T)

• Key responsibilities include assisting customers with mobile and internet services which includes device issues.

July 2007 - September 2009

Dealta Supply Company limited, Kingston, Jamaica

ACCOUNTING CLERK/CASHIER

• Key responsibilities include filing of record
• Filing of records
• Stock taking and Inventory
• Cheques preparation and disbursement
• Cashier

ACCOMPLISHMENTS

• Top Customer Service Representative for the year 2015
• Top Customer Service Representative for the year 2014
• Second runner-up Customer Service Representative 2012
• Acted as Team Lead (included coaching; call feedback and handling escalated customer requests)
• Maintained call average over 90%
• Mentor for new and existing employees.

SKILLS

• Microsoft Word, Excel, PowerPoint
• Communication and Interpersonal skills
• Organization and Planning
• Report Writing