Triciane Mae Garro

Triciane Mae Garro Customer Service & Sales Representative Engaging and patient customer service professional with 4+ years of experience responding to all types of customer inquiries. Eager to join your company to grow customer loyalty, maintain the highest level of customer service and ensure that all customer inquiries are answered to their satisfaction. Contact Phone- Email Experience October 2020 - December 2022 TaskUs - DoorDash Chat Support We assist customers who use the food delivery service app in the United States through chat, email, and outbound call. Assess customer needs and provide assistance about the status of their orders through chat, email, and outbound call. - Address Vilson Compound, Brgy. Bunlo, Bocaue, Bulacan 3018 Education April 2019 - October 2019 Alorica - Verizon Prepaid CSR & Technical Support We provide product/services information about the prepaid services of Verizon in the United States. We also provide Tier 1 technical assistance with phone activation and issues on their phone and plan. 2017 AB Filipinology Polytechnic University of the Philippines 2012 Highschool Mt. Carmel School of Infanta Strengths Excellent Customer Service Can work under pressure Multi-tasking Computer literate (Familiarity with Microsoft and Google suites) Language English Filipino February 2018 - February 2019 VXI - Comcast Technical Support and Sales Associate Providing technical assistance and answers queries of our Comcast's subscribers in the United States. We are assisting them by troubleshooting problems with their cable, internet, and landline service. Making sure to pitch for a sale in each call to our customers about our Home Security System. July 2017 - January 2018 Convergys - US Cellular Inbound Tier 1 Back Office Sales Associate We are responsible for assisting our upfront Sales representative at the store to encode their sales of mobile phones and activation of plans. Tasked to process the shipment of the mobile phones purchased by the customers. August 2016 - May 2017 The Results Companies - Target Red Card Customer Service Representative Our responsibility is to provide assistance to our customers regarding financial inquiries of the credit card holders of Target in the United States. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure the best resolution.