Tricia Penalba

Tricia Penalba PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Virtual Assistant with over 10 years of experience supporting executives, property managers, and corporate teams across the US and Australia. Proven ability to manage administrative operations, property leasing, CRM systems, and customer communication with accuracy and professionalism. Skilled in tools such as AppFolio, HubSpot, Crelate, PropertyMe, PropertyTree, and more. Known for fast turnaround, reliability, and the ability to adapt to multiple industries. TOOLS & SKILLS • CRM: HubSpot, AppFolio, Crelate, PropertyMe, PropertyTree, Re-Leased • Admin & Communication: Google Workspace, MS Office, Email/Calendar Management • Real Estate Support: Leasing, Arrears Collection, Tenant Communication, Lease Documentation • Soft Skills: Detail-Oriented, Reliable, Fast Learner, Proactive, Organized PROFESSIONAL EXPERIENCE SEP - US Recruitment Company Administrative Assistant, (Remote) • Prepare and submit daily call log reports • Perform executive admin support and documentation for Managers • Draft and manage Business Agreements • Process applicant resumes and forward to Recruitment Managers • Execute ad hoc projects and data migration tasks • Generate leads and maintain CRM data (HubSpot, Crelate) Jun 2023 – Present Aegis - US Property Management Company Jan 2023 – May 2023 Virtual Property Management Administrator, (Remote) • Provided full administrative support to a NYC-based Property Manager • Handled leasing, vacancy inquiries, lease renewals, and arrears collection • Prepared lease applications and documentation • Marketed available units across platforms • Utilized AppFolio for CRM and property data management D. Jones – Australian Commercial Property Management Dec 2021 – Dec 2022 Commercial Real Estate Virtual Assistant, (Remote) • Supported 3 Property Managers with tenancy and operations tasks • Addressed commercial tenant concerns and processed incoming bills • Sent arrears reminders, managed lease extensions and terminations • Generated financial reports, income & expense billing for tenants and owners • Worked in Re-Leased, PropertyMe, PropertyTree S. Cole – Australian Real Estate Company Mar 2020 – Oct 2021 Real Estate Coordinator, (Remote) • Supported Marketing Manager with property listings and supplier coordination • Prepared purchase orders and processed income/expense invoices • Managed appointments, calendar, and emails • Assisted in marketing operations and lead follow-ups Getting stuff done while you get ahead. Let’s Connect! 1 Tricia Penalba E. Holt – Australian Property Owner Jun 2018 – Feb 2020 Leasing Assistant (Remote) • Processed supplier invoices and managed tenant communication • Prepared property documentation and performed arrears follow-ups • Maintained email communications and property records • Managed data entry and administrative processes Shopping Center Management Corporation Jan 2015 – Jan 2018 Lease-Marketing Supervisor • Handled leasing operations for short- and long-term clients • Sourced new lease and exhibit partners and processed documentation • Conducted mall rounds and reported on leasing performance • Prepared leasing reports and managed renewals and terminations • Coordinated with Operations, Finance, and Marketing teams Sutherland Global Services Philippines, Inc. Mar 2014 – Dec 2014 Technical Support Specialist – Microsoft Answer Desk • Delivered tech support for Microsoft Windows and Office users • Educated customers on troubleshooting techniques • Performed remote diagnostics and sold Microsoft services and products Luen Thai International Group Philippines, Inc. Feb 2013 – Feb 2014 Merchandising Assistant • Handled a number of the company’s major accounts such as Ralph Lauren, Arrow and UNIQLO • Purchased fabrics and issued Purchase Orders • Coordinated with suppliers from various countries regarding international shipping and delivery schedules • Generated fabric test report based on client specifications and standards • Facilitated the payment for Payment Requests and Debit Notes • Maintained several bulk fabric charts needed for production scheduling EDUCATION Angeles University Foundation Bachelor of Science in Information Technology Getting stuff done while you get ahead. Let’s Connect! 2