Tricia Pelfrey

Tricia Pelfrey Senior Product Manager Education Bachelor of Computer Information Technology Northern Arizona University In Progress Associate of Business Arizona Western College - Advanced Certified Scrum Product Owner Scrum Alliance 2022 PMC Level I Pragmatic Institute 2022 Experience Senior Product Manager Honorlock - EdTech | Remote Contact Led product discovery and development across instructor and --PO Box 368, Wellton, AZ 85356 About Me Product leader with a track record of driving impact across the full product lifecycle—from zero-to-one launches to iteration and scale. Known for rapid career progression, crossfunctional leadership, and delivering usercentered solutions that meet business goals. Thrive in fast-moving environments where scrappiness, clarity, and collaboration are key. Champion of accessibility, agile practices, and high-performing product teams. Skills Product Strategy & Roadmapping 2022 - 2025 Feature Prioritization Team Development Customer Discovery & Validation Customer-Centric Rapid Experimentation Competitive Analysis Growth & Retention SaaS/B2B Lean Product/Agile Accessibility CrossFunctionalLeadership Project Management student experiences at a rapidly growing EdTech company. Contributed to the company exceeding 2024 revenue goals by $2M through user-centered product initiatives. Launched a new student feature designed to reduce test anxiety, improving platform engagement and satisfaction. Reduced support contacts by 61% through UX improvements and intuitive feature design. Implemented accessibility improvements across platforms and standardized future development processes. Aligned cross-functional teams to accelerate delivery of key roadmap priorities. Senior Product Owner Monster Lead Group - Marketing & Sales Tech | Remote 2021 - 2022 Led discovery for multiple product domains in a fast-paced marketing tech environment. Increased sprint output by 1800% by streamlining agile workflows and improving cross-team coordination. Restructured legacy product into domain-based modules to improve scalability and maintainability. Created and enforced “Standard of Care” guidelines to ensure delivery quality across product teams. Mentored junior team members and contributed to team capability-building. Product Manager Illuminate Education - EdTech | Remote - Advanced rapidly at a leading educational intelligence company by consistently delivering impact and driving customer-focused innovation. Increased usage of a key system component by 1000% through targeted work on Google Integration. Reduced product churn during SIS deprecation by delivering proactive support and transition planning. Owned and scaled the state compliance vertical, generating $6M+ in revenue. Championed agile transformation across teams and improved cross-functional alignment around customer feedback.