Professional Skills
Experience Level
Administration/Clerical
Customer Service
Reception
Sales and Marketing
Human Resource Management
Project Administration
Event Planning and Co-ordination
Business process improvement and management
Records management, document creation, review
and document control
Database creation, administration and reporting
Recent Professional Experience
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Client Services Officer (Casual/Intermittent) April 2016 – February 2018
Australian Tax Office – Chermside, Queensland, Australia
First point of contact for individuals, business and industry professionals regarding tax compliance issues and
general enquiries.
Assist tax payers in meeting their tax obligations.
Respond to a high volume of requests, problems, complaints and initiate escalation processes as required.
Accurately obtaining all required contact information and entering data into multiple databases.
Apply strict security processes to ensure sensitive information is not compromised.
Initiate various tax related registrations over the phone.
Troubleshoot technical issues across ATO online services.
•
Health Adviser/Call Handler (Full Time) May 2015 – February 2016
London Ambulance Service – Beckenham, South London, United Kingdom
First point of contact for patients, family members and health care professionals seeking access to
health care advice and services.
Assessment of caller needs through telephone triage using clinical assessment software (NHS
Pathways).
Accurately obtaining all required demographic information.
Emergency Ambulance Dispatch.
Complete referrals to appropriate services i.e. General Practitioner, Sexual Health Clinic, Dental
Services, Mental Health Providers.
Provide health advice based on assessment outcomes.
Update patient contact and medical records.
Liaise effectively between caller and third party services.
Manage critical situations/child or vulnerable adult concerns where information is not consistent or
may be disputed.
Use of language interpretation services as necessary.
Assist in the training of new employees through coaching and peer support initiatives.
Management of sensitive information and adhering to data protection policies and legislation.
•
Sales Support and Administration (Part Time) February 2015 – May 2015
Greener Home Improvements – Wrotham, Kent, United Kingdom
Assisting the Sales Administrator with communication to potential and existing customers via email
and telephone.
Communicating with field teams and sales representatives.
Facilitating commercial business to business transactions.
Scheduling and co-ordinating Solar PV installations.
Processing client contracts and project administration.
Taking customer payments.
Completion of hand over documents for customers who have had Solar PV installations.
Registration of Solar PV installations with relevant industry alliances and insurances.
Facilitation and Co-ordination of the Feed in Tariff application process on behalf of customers.
Troubleshooting customer system issues over the phone.
Maintaining job records.
Ad hock administration and personal assistant to the directors.
Trish Harrod Resume Ph:- Email:-
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Other Professional Experience
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Customer Service Attendant (Full Time) January 2014 – September 2014
The Royal Hotel – Nundah, Queensland, Australia
In this role I was responsible for customer orders and general customer service, serving food and beverages,
operating the cash register, cleaning duties and stock control.
•
Executive Assistant (Sales Support and Human Resources) (Full Time) November 2008 – July 2013
Dialog Information Technology – South Brisbane, Queensland, Australia
In this role I was tasked with providing administration and sales support to the Account Executive teams by
assisting Account Executives and Resource Teams to meet deadlines as per Service Level Agreement
timeframes over various projects as well as provide support to the Human Resource manager in all aspects of
HR administration including Letters of Offer, New Staff contract preparation, variations to employment
contracts, changes in conditions of employment and terminations. I also provided support to the payroll and
accounts payable and receivable teams as required.
•
Receptionist and Administration Assistant (Full Time) January 2008 – November 2008
Financial Technology Securities – Toowong, Queensland, Australia
In this role I was the first point of contact for clients and other stakeholders. My duties included responding to
customer enquiries, managing all incoming and outgoing communications, dairy management and
appointment setting and other Ad Hoc assistance to the Managing Director, Senior Management, Financial
Advisors and the finance and administration teams.
More detailed information regarding my duties and professional experience in these roles can be
found on my LinkedIn profile: LinkedIn https://www.linkedin.com/in/tricia-harrod-2a775996
Technical Programs
Proficiency
Typing Speed: 60+ WPM
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Publisher
Trish Harrod Resume Ph:- Email:-
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Microsoft Access
Microsoft Dynamics Navision Enterprise Resource
Planning and Business Management Solution
Sharepoint Web Interface
National Health Service (NHS UK) Pathways
Clinical Assessment Tool
Siebel Customer Relationship Management
(CRM) Applications
Integrated Core Processor (ICP)
Academic Qualifications
Diploma of Human Resource Management (BSB50607) Northpoint Institute of TAFE Bracken Ridge QLD
Graduated with a Distinction: June 2013
Diploma of Business Administration (BSB50407) Northpoint Institute of TAFE Ithaca QLD Graduated: June 2007
Partial completion in TAE40110 Certificate IV in Training and Assessment First Choice Training (Registered RTO
31707) September 2017
TAEDES401A - Design and develop learning programs
TAEDES402A - Use training packages and accredited courses to meet client needs
TAELLN411 - Address adult language, literacy and numeracy skills
Personal Development
Aussie Wildlife Course – Currumbin Wildlife Sanctuary
Completed 13th September 2017
Advanced Diploma in Psychology – Stonebridge Associated Colleges
Completed 16th February 2017
Memberships
Wildcare Australia Inc. (Environmental organisation www.wildcare.org.au) Member no. 4010
Trish Harrod Resume Ph:- Email:-
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