Tricia Del Rosario

TRICIA MARIE BACAY DEL ROSARIO E-mail:-Mobile: - Landline: - Professional Experience Senate of the Philippines - Legislative Staff Responsible for arranging schedules. Coordinated with various organizations and offices for events. Managed emails and correspondence and handled office affairs in the absence of the Chief of Staff for Administration. Performed legislative tasks such as resolution drafting and legal research. Global Process Manager Inc. – Care.Com - Profile Review Agent – International Team Part of a team that reviewed user-submitted profiles by checking correct grammar, punctuation, and word usage as well as flagging users that are deemed suspicious for further investigation. Gathered information regarding individuals with violations and collected details for tracking. Underwent British English and Canadian English Grammar and Usage training JP Morgan Chase & Co. - Financial Service Advisor – Treasury and Securities Services Handled transaction history, balance inquiry, and benefits availability review of cardholders in the US, primarily in the states of Georgia and Louisiana. Also tasked to file disputes and claims on fraudulent transactions as well as answer general inquiries by phone and resolve issues within a set amount of time. Underwent American English Grammar and Pronunciation training Took Anti-Money Laundering course Took Basic Business Etiquette course Topbrass E-tech Inc. - Interim Team Manager Trained in performance analysis and call quality investigation by extracting and analyzing call data. Also trained in managing a team of 10-15 agents by coaching and mentoring as well as metrics reporting. Human Resources / Training and Quality Specialist Maintained administrative files such as employee and applicant database as well as employee leave forms. Also assured that attendance records are maintained and ensured that applicable HR forms required for any disciplinary action are administered and completed correctly. Prepared orientation materials, coordinated with the Training department for scheduling, and assisted in holding orientations for all new hires. Assisted in the orchestration of all telemarketing sales training of the agents. Recruited, screened, interviewed, and hired the best candidates for all positions within the call center and ensured that recruitment goals are met and there is a successful transition of the new hires to the training team. Educational Attainment Tertiary Level: University of the Philippines-Diliman Bachelor of Science in Tourism (Cum Laude) ● Asian Institute of Tourism -) Secondary Level: Quezon City Science High School -)