Trey Dillon Cooper
Email:-LinkedIn: www.linkedin.com/in/trey-cooper-53137b19b/
Cell: -Address: 222 E Bland St., Charlotte, NC 28203
EDUCATION
Shippensburg University, Shippensburg, PA 08/2016 – 05/2020
Bachelor of Science in Management Information Systems
WORK EXPERIENCE
Escalation Associate 04/2023-Current
Wells Fargo, Charlotte, NC
Research and resolve escalated inquiries and complaints including review of the process, closed, or canceled single loan or credit expectations, applications, claims, files, or online transactions
Determine appropriate course of action by conducting investigative steps to identify the issues, research product information, and process complex or corrective transactions online
Provide information to the management committee members, agencies, or business leaders related to the escalated inquiries and complaints
Review escalated inquiries and complaints that require social handling, and process complex or corrective transactions online
AML Analyst 02/2022-04/2023
US Bank, Charlotte, NC
Analyzed on average 60 weekly KYC & Transactional Reviews on incoming alerts and made decisions if activity warranted further review
Work cooperatively with business line to establish procedures for identifying suspicious customer transactions, specific to money laundering, including the proper method for reporting such activity to the anti-money-laundering group
Responsible for fulfilling the Anti-Money-Laundering/Bank Secrecy Act requirements through identification and investigation of suspicious activity
Utilized programs such as Actimize, Fusion, Image Retrieval System, and Hogan to further assist in the decision making and documenting of alerts
Client Relationship Associate 10/2021- 01/2022
Vanguard, Charlotte, NC
Communicates in a professional manner using customer relationship management (CRM) skills
Troubleshoots technical issues with solution-oriented mindset
Collaborates with colleagues daily to identify problem solving opportunities and solutions
Actively resolves client complaints while building positive rapport
Continually follow FINRA standard operating policies and procedures as well as all firm compliance and regulatory requirements
COMMUNITY INVOLVEMENT
Theta Xi Fraternity, Shippensburg University - Help Tutor Members with Business classes and build strong networking connections.
Food Recovery Network - Recover roughly 100lbs of food weekly from campus dining halls and actively serve at the Kitchen of Grace. C# .NET Java Scrum
Relevant Coursework: Strategic Management, Financial Management, Business System Analysis & Design, Applied Project Management, Data Base Application, Managerial Accounting, Financial Accounting, Business Programming (SQL, C++, C#, HTML, PYTHON), Principals of Marketing, Statistical Applications of Business
CERTIFICATIONS
Securities Industry Essentials ExamEffective date: 06/2021
Series 7Effective date: 11/2021
