Trevor Tapera

Trevor Tafadzwa Tapera 9 Kelvedon Avenue Greencroft Harare - |- https://www.linkedin.com/in/trevor-tapera-9b9422a3 Objective Adept at navigating high-stress scenarios, I significantly enhanced customer loyalty and repeat business for Teamsville Global through empathetic dispute resolution and effective problem-solving. My proficiency in critical thinking and active listening facilitated satisfactory outcomes, showcasing my ability to transform challenges into opportunities for growth. Experience Teamsvillve Global Customer Service Representative March 2019 - November 2022 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Education Aldn Virtual College Applied Geographic Information Systems  Pass 2016 Mlezu College of Agriculture National Diploma In Agriculture Pass 2013 Hubspot Academy Social Media Certification Pass 2023 Skills Customer Service Problem-solving abilities Active Listening Critical Thinking Languages English Shona Personal Details Date of Birth : 03/04/1986 Nationality : Zimbabwean Religion : Christian Reference Luis Kakono - Teamsville Global Human Capital and Development Manager - Mr Tinashe Chimombe - Agronomy Research Institute Human Resources Manager -