Trevor Omoijuanfo

OMOIJUANFO TREVOR OTASOWIE- - www.linkedin.com/in/trevor-omoijuanfo PROFESSIONAL SUMMARY As a dedicated and results-driven professional, I bring a wealth of experience across diverse roles, including customer service, leadership, Microsoft Office proficiency, decision-making, data analysis, and value chain management. My comprehensive background, rooted in human resources principles, blendsseamlessly with my critical thinking, effective communication, empathetic approach, strategic acumen, and negotiation expertise. These qualities position me as a collaborative team player with a strong abilityto resolve HR-related challenges and foster a positive workplace culture. Skills • Possess a unique dynamic approach • Customer service • Critical Thinking • Decision making • Communication • Empathy  Sketching  Data Analysis  Survey and Questionnaire Design • Leadership • Microsoft office • Negotiation • Blue Ocean Strategy • Strategic Thinking • Supply Chain Analytics • Time Management • Inflight Services  First Aid • Value Chain management Experience Administrative Team- Lead: ArikAir | May 2017 - Present (6 years +) | Reporting to the Head, Corporate Service • Supervise general maintenance of facilities • Make Hotel and Guest Houses reservations for Expatriates Staff, Pilots, Crew, ground staff and passengers when needed • Provide outstanding customer service to all passengers and ensure passenger and cabin safety • Supervise the overall managements and general maintenance of guesthouse nationwide • Coordinate the fumigation exercise when the need arises • Process payment for utility bills from finance and ensure same is remitted to the relevant authority • Vetting of vendor Hotel bills and coordinate reconciliation of vendors account with the finance department • Monitor/recommend guest’s check-in and check-out in hotels/Guesthouses • Source for new hotels for company staff and passengers use when the need arises • Investigate all queries and reports from guests (Pilots, Crew, Staffs and Passengers) in relation to hotels services report to the necessary authorities • Follow up with the account department on payment of outstanding payables (hotels bills) Crew Member: Arik Air | Dec 2013 - April 2017 (3 years 6 months +) | Report to the Cabin Crew Manager • Attend pre-flight briefing when on duty • Maintain a thorough working knowledge of all aspects of customer care including First Aid, Aviation Security, Inflight Services and General Passenger handling regulations onboard • Maintaining a high standard of public conduct • Ensure safety and comfort to passengers onboard the Aircraft • Adhered to uniform regulations at all times while in uniform Executive Marketer: Fresh Affairs | Sep 2011 – June 2012 (10 months +) | Report to the Marketing Manager • Provide product information to all customers • Provide financial advice to corporate and individual customers • Act as an excellence customer service personnel • Ensure proper feedback from all customers Education 2010 University of Benin; B.sc Hons Accountancy 2020 Alison; Diploma in Business Administration 2020 Alison; Diploma in Strategic Management 2001 Heritage International Secondary School S.S.C.E (W.A.E.C) Licenses & Certifications • 2023 Achieving Administrative Excellence. JK Michaels • 2023 Conflict Management & Restraint Training Course. Arik Air Ltd • 2023 UX Deep Dive: Usability Testing. LinkedIn  2023 UX Foundations: Storytelling. LinkedIn  2023 Surveys and Questionnaires for UX Projects. LinkedIn  2023 Improve Your UX Design Skills. LinkedIn  2023 Empathy in UX Design. LinkedIn  2023 UX Foundations: Generational Design. LinkedIn  2023 UX Deep Dive: Analyzing Data. LinkedIn  2023 Sketching for UX Designers. LinkedIn  2022 Document Control and Security, Record Tracking and Management. Tom Associates  2022 How to stand out remotely. LinkedIn • 2022 Supply Chain Analytics Foundation. LinkedIn • 2022 Strategic Thinking. LinkedIn • 2022 Microsoft Teams Essential Training. LinkedIn • 2022 Developing a critical Thinking Mindset. LinkedIn • 2022 Operations Management Foundation. LinkedIn • 2022 Project Management Simplified NASBA. LinkedIn • 2022 Working with Upset Customers. LinkedIn • 2021 Mastering Competitive Positioning, Blue Ocean Strategy And Value Chain Management. Tom Associates • 2020 Effective Communication Skills. Alison • 2020 Supervisory Skills. Alison • 2020 Corona Virus Ambassador. Alison • 2019 Performance Excellence. NIMDIR • 2019 Fire Marshal Team. Safety Health Environment Concept • 2019 Facility Management. JK Michaels • 2018 Time and Productivity Management. Institute of Profession Excellence • 2018 Certified Customer Care Associate. CCCA. BPO • 2018 Advanced Supervisory Skills. ITMC • 2013 Cabin crew course B737/CRJ DEC. NCAA • 2013 General Health, Safety & Environment course. NISP • 2013 HSE Competence Development Training Level 3. NISP • 2010 Regular Special Marshal (FRSC)