Tresilda Lastimoso

TRESILDA L. LASTIMOSO PROFESSIONAL GOALS I am a highly-skilled, dedicated, professional with extensive background in real estate/property management . I am seeking the position of Property Management Assistant/ Coordinator position to help and provide support to property managers in all development projects. Work Experience Maintenance Coordinator (RTM) Living High, Sydney Australia |September 2021 - January 2022 CONTACT ME AT: ---Basak Lapu Lapu City Philippines AREAS OF EXPERTISE: Administrative works Customer Service Transcription Social Media management Facebook Ads Data Entry Payment processing Invoicing / Billing SOFTWARE APPLICATIONS/PROGRAMS USED: Property Ware AppFolio Ring Central Click up Help Scout Process St Wrike Salesforce Meld mHelpDesk Google Calendar Google Drive mHelpDesk zInspector Canva Slack SKILLS SUMMARY: Ability to work independently, with minimal supervision. Strong verbal and personal communication skills. Organization and prioritization skills. Adaptability and ability to work under pressure EDUCATION: COMPUTER PROGRAMMING STI COLLEGE, OLONGAPO CITY SY:- Coordinated and followed up on maintenance work requests Communicated with Property owners, tenants, vendors, and maintenance technicians Administered rental and fire inspections processes I was responsible for monitoring all vendored rent ready work. Answered inbound/outbound calls, live chat and email from residents, prospected residents questions or concerns and assists in resolving complaints. Provide high standard of customer service through a prompt and courteous response. Maintenance Coordinator Team Leader(RTM) HOMEVAULT, MN USA | Feb 2020 - September 2021 Conducted a move out assessments from the move out inspections and assess any charge for damages. Created a work order for rent ready items and assign it to the vendor. Coordinated with Client Relation if rent ready work needs owner’s approval I was responsible for monitoring all vendored rent ready work. Oversaw work of assigned maintenance team employees. Addressed minor discipline problems with team members; refers more serious cases to maintenance supervisor. Assisted with the planning and preparation of training and orientation for new maintenance team members. Resident and Maintenance Coordinator (RTM) A1RPM INC, NC USA | Feb 2016 - Feb 2020 Sent work orders/service requests to vendors and following up on progress Conducted move out assessments from the move out inspections and assess any charge for damages. Created a work order for rent ready items and assign it to the vendor. Coordinated with Client Relation if rent ready work needs owner’s approval I was responsible for monitoring all vendored rent ready work. Completing job descriptions and invoice amounts for the COO and bookkeeping General Virtual Assistant Live Well Company, Sydney Australia |May 2010 - May 2015 Responded promptly to customer inquiries, through various channels: Live chat, emails and incoming/outgoing calls. Processed payments, orders and customer requests. Sent product draft lay out to customers before giving the orders to production team. Communicated and coordinated with Courier Company and following up on the progress of the delivery. Ensured customer satisfaction by providing professional customer support, asked for feedback and reviews.