Trekel Francis

10681 Greenwich Lane Wellington, FL 33414 --Trekel M. Francis Dynamic and results-driven Medical Practice Consultant with over 7 years of experience in transforming healthcare facilities by driving operational efficiency, improving patient satisfaction, and enhancing revenue streams. Proficient in analyzing workflows, implementing quality improvement strategies, and fostering collaboration among cross-functional teams. Adept at navigating complex healthcare systems to optimize practice operations, reduce costs, and maintain compliance with regulatory standards. Committed to ensuring excellence in patient care and organizational performance. SKILLS Practice Operations Optimization | Revenue Growth Strategies | Patient Satisfaction | Workflow Design | EHR & EMR Systems | Compliance & Quality Assurance | Strategic Planning | Human Resources & Leadership EXPERIENCE Premier Family Health by Innovacare Health, Various Locations— Clinical Practice Administrator April 2024 - September 2024 Conducted comprehensive financial analysis to uncover revenue growth opportunities and minimize expenses. Optimized physician scheduling, reducing patient wait times by 30% and enhancing overall satisfaction. Led recruitment and training efforts, ensuring top talent integration and effective team performance. Established collaborative care partnerships with local healthcare organizations. Spearheaded IT solutions for practice management software to resolve technical issues. Rayus Radiology, Wellington & West Palm Beach, FL — Operation Manager March 2022 - November 2023 Designed and implemented staff training programs to develop high performers and future management leaders. Increased customer retention by 15% through targeted re-engagement strategies with the marketing team. Negotiated favorable terms with vendors, resulting in significant cost savings. Developed and enforced SOPs, streamlining operational processes across departments. Reduced workplace accidents by 35% through effective safety protocol implementation. Tenet Health-Palm Beach Gardens Medical Center , Palm Beach Gardens — Diagnostic Imaging Department Secretary October 2021 - March 2022 Efficiently managed radiology appointment scheduling, ensuring seamless coordination. Maintained accurate, confidential patient records and ensured compliance with EHR best practices. Facilitated inter-departmental communication to enhance patient care delivery. HCA-Institute for Women’s Health and Body, Wellington — Clinical Care Coordinator October 2019 – July 2020 Streamlined front desk operations, resulting in improved patient check-in and reduced billing errors. Built strong relationships with pharmaceutical representatives to enhance medication availability for patients. Managed referrals and documentation to ensure timely specialist consultations. Stony Brook University Hospital-Neurology Associates, Hauppauge — Clinical Research Coordinator June 2018 – August 2019 Directed clinical trials, ensuring adherence to regulatory and protocol requirements. Recruited eligible participants and maintained detailed records for compliance and transparency. Collaborated with investigators and cross-functional teams to deliver high-quality research outcomes. RBK Pediatrics, Various Locations in South Shore Long Island — Practice Administrator July 2017 – August 2018 Revamped billing processes, improving claims submission accuracy and reimbursement tracking. Addressed and resolved patient complaints, maintaining high satisfaction rates. Managed medical supply inventory, ensuring seamless operational continuity. EDUCATION CUNY York College, New York — Bachelor’s of Art Degree in Psychology & Sociology August 2012 - January 2017 CERTIFICATIONS & AWARDS Leadership Development Certification (October 2023) CPR, BLS, AED, and First Aid Certified TECHNICAL SKILLS EHR & EMR Systems (Epic, Eaglesoft) Medical Coding: ICD-10 & CPT Microsoft Office Suite (Excel, PowerPoint, Access) Process Optimization & Workflow Design LANGUAGES English: Fluent Spanish: Intermediate Italian: Elementary French: Elementary