TREASURE OGECHI ANYANWU
- |-| Portfolio | LinkedIn
VIRTUAL ADMINISTRATIVE ASSISTANT | CUSTOMER SUCCESS MANAGEMENT
Dynamic Virtual Administrative Assistant and Customer Success Manager with a proven track record
of supporting executives, managing client relationships, and streamlining administrative operations.
Adept at calendar management, CRM systems, customer engagement, and project coordination.
Known for delivering exceptional service, resolving client issues efficiently, and enhancing team
productivity. Strong communication and organizational skills with a commitment to excellence,
continuous improvement, and confidentiality. Brings over 5 years of remote and in-office experience
across technology, telecommunications, and service-driven environments.
CORE SKILLS
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Microsoft Suite
Virtual Assistant
Administrative Support
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Data Entry
Software Proficiency
Stakeholder Management
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Google Workspace
Project Management
Customer Support Service
WORK EXPERIENCES
Virtual Assistant | Women in Digital Business (WIDB)
2023 – 2025
• Assisted in creating, refining, and updating Standard Operating Procedures (SOPs) and internal
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guides
Conducted basic research and compiled relevant data for program reports and presentations,
which led to 25% improvement on data presentation.
Drafted, proofread, and formatted official documents, reports, newsletters, and promotional
contents of the organization.
Managed calendars, scheduled meetings, and coordinated virtual appointments for leadership and
team members, which resulted in 40% improvement on appointment and calendar scheduling.
Organized and facilitated virtual meetings, including preparing agendas and documenting meeting
minutes of the organization.
Served as the first point of contact for WIDB members, delivering top-tier customer service by
addressing inquiries, providing timely assistance, and fostering a welcoming experience.
Customer Success Manager | T4T Tele Company
2013 – 2015
• Advocated for client needs internally, contributing insights for product improvements and feature
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requests
Created monthly reports and dashboards to track client performance, usage trends, and service
effectiveness
Developed and implemented customer success plans to reduce churn and boost retention by 30%,
while discharging an excellent duty.
Collaborated with cross-functional teams including Sales, Product, and Technical Support to
ensure seamless service delivery
Conducted onboarding sessions and training for new clients, promoting product understanding
and usage.
Advocated for client needs internally, contributing insights for product improvements and feature
requests by 22%.
VOLUNTEER EXPERIENCES
Receptionist | TEDEX Event
Receptionist | Economic Women Summit
Customer | Bedrock Business Initiative
Sound Engineer | Local Music Events
EDUCATION
BSc. Political Science | University of Nigeria Nsuka
CERTIFICATIONS & TRAINING
Digital Witch | On-demand IT Skills
Active Computers | Data Processing and Graphics
Speedystrides Ai Training (Prompt Engineer)
Freelancer Academy (Alx)
ALX Africa | Certified Virtual Assistant
Ai Starter Kits Alx Africa (Prompt Engineer) Intermediate
Girls in Tech | Social Media Management
AWARDS
University's press club society | Best Radio Presenter
University of Nigeria Nsuka Best | Talk Show Host on politics.
2013
