Treasure Elobuike

TREASURE EBERECHI ELOBUIKE Virtual Assistant & Customer Support Specialist Email |Send a Direct Message|Linkedin| Enugu, Nigeria PROFESSIONAL SUMMARY Detail-oriented and customer-focused Customer Support Specialist and Virtual Assistant with proven experience delivering excellent client support and administrative assistance. Skilled in using CRM tools such as Freshdesk, Zendesk and HubSpot to manage customer interactions, resolve issues efficiently and improve customer satisfaction. Strong communication, organization and problem-solving abilities with experience supporting remote teams using collaboration tools like Slack, Zoom, Google Meet and Google Workspace. CORE SKILLS Customer Support & Client Relations | CRM Management | Live Chat Support | Issue Resolution & Troubleshooting | Administrative Support | Communication & Team Collaboration | Problem Solving | Written & Verbal Communication| TOOLS CRM Tools: Zendesk, Freshdesk, HubSpot Communication & Collaboration: Slack, Google Meet, Loom, Zoom Productivity Suites: Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms) PROFESSIONAL EXPERIENCE ★​Managed customer inquiries via email, chat and CRM platforms, ensuring timely and professional responses. ★​Used Freshdesk and Zendesk to track, prioritize and resolve support tickets, improving response time and customer satisfaction. ★​Maintained and updated client CRM records in HubSpot, tracking interactions, leads, and follow-ups to support sales pipelines. ★​Created and distributed internal communication updates and process guides using Loom video recordings and Slack channels. ★​Collaborated with cross-functional remote teams using Slack, Google Workspace, and Trello to ensure project deadlines were met. EDUCATION (B.Ed) English Language / Education Management University of Science and Technology, Enugu (ESUT) | 2022 KEY STRENGTHS ★​Strong written and verbal communication skills developed through academic training in English Language. ★​Highly organized with a proven ability to multitask and prioritize competing demands in fast-paced remote environments. ★​Customer-first mindset with a calm, professional approach to handling difficult inquiries and resolving complaints. AVAILABILITY Available for remote work globally