Treasure Ebhohimhen

EBHOHIMHEN OMON-OTIBHOR TREASURE Bode Thomas, Lagos State, Nigeria Professional Summary Highly motivated and detail-oriented professional with a background in healthcare administration and patient support. Adept at delivering exceptional service through clear communication, problem-solving, and efficient coordination in fast-paced environments. Skilled in managing inquiries, scheduling appointments, and resolving concerns with empathy and professionalism. Passionate about improving customer experiences by ensuring smooth operations and maintaining confidentiality. Seeking a dynamic role where my organizational skills, adaptability, and dedication to service excellence can drive positive outcomes for both clients and teams. Education Ambrose Alli University, Edo State — B.Sc. Anatomy (2018 – 2024) Work Experience Customer Service Representative / Front Desk Officer – Echolab Radiology and Laboratory Service, Lagos (Oct 2024 – Present) • Delivered exceptional customer service by assisting patients at the front desk and directing visitors to appropriate services. • • Managed high-volume inquiries, scheduling appointments and routing calls professionally. • • • Scheduled and confirmed radiology and laboratory appointments, optimizing patient flow. Coordinated communication between medical staff, patients, and departments to ensure smooth operations. Handled sensitive patient information while adhering to confidentiality and data protection standards. Resolved customer concerns with empathy and efficiency to ensure positive experiences. Intern – Cardiology Department, AfriGlobal Limited, Lagos (2022) • • • • • • Assisted cardiologists and healthcare teams with patient assessments and preparation for examinations. Observed and documented patient histories and symptoms for treatment planning. Communicated with patients to explain procedures and address concerns. Observed cardiac procedures including angiograms and echocardiograms. Assisted with appointment scheduling and coordination of follow■up care. Maintained accurate patient records while ensuring confidentiality. Trainings & Certifications • • Cisco ICT Training – Certificate of Completion (2016) Project Management Course (2023) Professional Skills • • Communication • • Empathy Customer Service Observation and Reporting • • • • • • Teamwork Problem Solving Project Management Time Management Leadership Attention to Detail References Available upon request.