Tracylyn Hafalla

Hi, my name is Tracylyn Hafalla, and I have over five years of experience working in the BPO industry. My background includes handling back-office operations, customer service, and data management, where I developed strong skills in communication, organization, and attention to detail.

In my recent role as a Back Office Legal Compliance Advisor at Concentrix, I was responsible for processing customer appeals, managing data entry, and ensuring compliance with company policies—all of which helped me become highly proficient in handling administrative and technical tasks efficiently.