Tracy Ann Pareja

 TRACY ANN VIVAS PAREJA Address: 7 Comet St. Don Carlos Village Pasay City, Philippines 1300 Contact Number: - Email Address:- Employment History I. CUSTOMER SERVICE REPRESENTATIVE Opsify Philippines, Inc. 19/F Multinational Bancorporation Centre 6805 Ayala Avenue, Makati City November 2016- December 2017 (1 year and 1 month) Duties and Responsibilities: Answer inquiries regarding specific products/ deals being offered in the website. Check shipping status of products ordered. Process refund when necessary and if still within policy. Assist customer when having issues with their Groupon account or when having difficulty processing order in the website. II. CREDIT CARD APPLICATION SPECIALIST West Contact Services (now Alorica, Philippines) Exportbank Plaza, Don Chino Roces Avenue, Makati, Philippines October 2014- December 2015 (1 year and 2 months) Duties and Responsibilities: Process credit card applications over the phone. Ensure customer’s personal information is input on the system correctly. Discuss the different types of credit cards available and what benefits they will be getting with each. Assist the customer to decide on what credit card to apply for, whichever best suits their needs. Inform the terms and conditions of the credit card the customer has selected. Answer any inquiries related to credit card benefits and application process. Ensure all personal information gathered from the customer is kept confidential. Inform customer of the status of their application, whether it be approved or needs further evaluation. III. TECHNICAL SUPPORT PROFESSIONAL II Stream Global Services (now Convergys Phils. Inc.) 2 E-Com Bldg. Mall of Asia Complex, Pasay City, Philippines October 2013- July 2014 (9 months) Duties and Responsibilities: Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, malwares/viruses, etc. Troubleshoot over the phone regarding customer’s issues w/ their laptop/notebook. Offer warranty extension and service upgrades for their asset (laptop/notebook) and close sales. Process repairs or requests for any concerns w/ their laptop. Answer customer’s inquiries about specifications or warranty entitlement of their asset. Follow up and make scheduled call backs to customers when necessary. IV. PSYCHIATRIC NURSE TRAINEE (RN HEALS- DOH PROGRAM) National Center for Mental Health Nueve de Pebrero St., Mauway, Mandaluyong City, Philippines April 2013- October 2013 (6 months) Duties and Responsibilities: Kept accurate documentation of patients care provided including nursing assessments, treatment plans, progress notes, medications administered and discharge planning. Educate patients and their family members about the patient’s illness, including medications and daily activities. Observe and assess changes in physical or mental condition of patients. Plan and implement therapeutic interventions and evaluate response of patients to such interventions. Identify and report abnormalities in laboratory or diagnostic tests of patients to the attending physician so appropriate medical intervention may be implemented. V. PUBLIC HEALTH NURSE Malibay Health Center Malibay, Pasay City, Philippines October 2012- April 2013 (6 months) Duties and Responsibilities: Perform physical assessments and conduct interviews to determine clients' current and past health problems. Obtain baseline vital signs (temperature, pulse rate, respiratory rate and blood pressure), other data on health history, diet history and family health status. Administer immunizations and medications as prescribed by physician or when necessary. Educate clients on potential side effects or contraindications of administered medications. Provide health education to clients about specific medical conditions or common diseases in the community. Assist physician during medical consultations and carry out orders. Act as an advocate for health promotion and illness prevention by facilitating campaigns or programs to individuals, families or community. VI. COLLECTIONS SPECIALIST Convergys Phils. Inc. 5/F Glorietta 5, Makati City, Philippines April 2011 to July 2012 (1 year and 3 months) Duties and Responsibilities: Make or receive calls to collect credit card debts over the phone for a banking institution in the United States. Tag promise-to-pay or process payments over-the-phone using cardmember’s checking account or debit card. Offer solution or appropriate payment arrangement in cases wherein a cardmember is not able to make a payment. Suggest best mode of payment according to cardmember’s needs or situation and give information regarding posting timeframe of such. Educate, set cardmember’s expectations or answer client’s inquiries regarding status of account. Establish and maintain effective and cooperative working relationships with cardmembers. Accountable for reducing delinquency for cardmember’s accounts. Send and discuss statement of account to cardmembers in cases wherein they have not received any account statement for a specific billing cycle. Educational Background Tertiary St. Paul University Manila Pedro Gil St. Ermita, Manila, Philippines Bachelor of Science in Nursing - SecondarySt. Paul College of Parañaque La Huerta, Parañaque City, Philippines- ElementarySt. Paul College of Parañaque La Huerta, Parañaque City, Philippines-;- Philippine Community School in Al- Khobar Al-Khobar, KSA- Achievement, Seminars and Trainings Nurses’ Licensure Examination Passer (Registered Nurse-Philippines) July 2010 Seminar on Breastfeeding and Infant & Young Child Feeding Dona Marta Health Center-Pasay City, Philippines December 2010 First Aid Training (standard) Philippine National Red Cross- Pasay City, Philippines October 28-31, 2010 Basic Life Support- CPR for Healthcare Providers Philippine National Red Cross- Pasay City, Philippines October 11-12, 2010 Basic Intravenous Therapy Training St. Mattheus Medical Hospital- San Mateo, Rizal, Philippines October 1-3, 2010 First Asia Pacific Conference on Nursing Research Manila Hotel- Manila, Philippines September 4-5, 2008 Personal Information Birthdate:June 3, 1989 Birthplace: Manila, Philippines Age:26 years old Gender: Female Civil Status:Single Religion:Roman Catholic Language Spoken: Filipino, English Qualifications or Skills People and service oriented Proficient in MS Office (MS Word, Excel and Powerpoint) Data entry skill Competent in English communication (oral and written) Can perform well in any work given Flexible and easily adapt to the environment Multitasking capabilities Amenable to rotating schedules and off Character References Alain GuinmapangMs. Ma. Elena Panotes, RN Team ManagerSchool Nurse Stream Global Services (now Convergys)St. Paul University, Manila   Contact no.: -Contact no. : - Ma. Josefa Magbanua Manager-Revenue Management and Pricing Cebu Pacific Contact no.: -