Tracy Anamali

Tracy David Corporate Communications/Marketing. A holistic leader with focused end-to-end- customer experience and customer success, with a primary objective to increase customer lifetime value and improve customer experience ROI through detailed customer journey mapping. My skills include Customer Experience Management, Risk management, Learning & Development, Project Management, Team management, Data analysis, CX KPIs, and general Business Operations Management. My career aspirations border around management and strategic planning. The goal is to keep growing through this path while delivering results to stakeholders of business organizations, continuous learning, and self-development. WORK EXPERIENCE- - Affiliate/Customer Manager SOLOTI GAMING LIMITED (FRAPAPABET) 01/2022 - Present, Achievements/Tasks Providing back-end support to affiliate. Lagos, Nigeria Critically analyzing data to backup affiliates KPIs. SKILLS Ensuring Affiliates have enough and quality promotional materials to work with. Learning & Development Customer Experience Team Lead SOLOTI GAMING LIMITED (FRAPAPABET) Healthy interpersonal relationships 02/2021 - 01/2022, Team Management Public Speaking Data Analysis Critical Thinking Teaching Achievements/Tasks Manage, review, and improve customer journey. Create and maintain a detailed CX program. Strategizing improvement processes relating to analyzed data from in-use CX satisfaction metrics. Customer service agent Royal Logistics 09/2019 - 03/2020, A logistics company based in Sapele Delta state. Achievements/Tasks Assist customers with complains and inquiries LANGUAGES English Full Professional Proficiency INTERESTS Singing Travelling Ensure customer satisfaction and provide professional customer support. Back Office Analyst. Guntrum Travel and Tour 03/2018 - 02/2019, A travel agency based in Portharcourt Achievements/Tasks Resolve escalations. Increased customer lifetime value by maintaining resolutions SLA. Hospitality management CERTIFICATIONS Business Development Effective Customer Service (04/2021 - 04/2021) Copywriting Content Marketing (05/2022 - 05/2022) Content Creation Art & Poetry THE PHOENIX HubSpot Academy EDUCATION Educational Economics University Of Port Harcourt 04/2013 - 11/2017, Port Harcourt