Tracy Abeke
Edo, Nigeria | - | tracygib4@gmail
PROFESSIONAL SUMMARY
Proven retail professional with diverse experience in customer service, sales, and inventory management. Successfully implemented initiatives at Film House Cinema, Benin City, resulting in a significant increase in customer satisfaction and retail revenue. At Macpee, Sapele, elevated customer service through innovative training programs and achieved notable sales growth. Adept at optimizing processes, reducing stock discrepancies, and enhancing overall customer experience. Seeking to leverage expertise in a dynamic environment that values proactive problem-solving and continuous improvement.
SKILLS
Team work
Good customer relation
High level of coordination
Communication skills
Interpersonal relationship
Quick and fast adaptation
Solution prone
Customer Relationship Management (CRM)
Sales Strategy Development
Inventory Management
Customer Satisfaction Enhancement
Retail Operations Optimization
Data entry
Negotiation
PROFESSIONAL EXPERIENCE
Customer Service Representative , Life Coach Remote
Nutri Yemi
Resolved an average of 50 customer inquiries per day with a 25% satisfaction rating.
Help clients achieve an average of 50% progress in their stated goals.
Facilitating one-on-one coaching sessions that empower clients gain clarity and develop actionable strategies for achieving their desired goals.
Team Member, Retailer, Customer Representative Benin City, Edo State
Film House Cinema
Spearheaded a customer satisfaction initiative, resulting in a 15% increase in positive feedback and a 20% boost in repeat business.
Optimized inventory management, reducing stock discrepancies by 25% through implementation of a streamlined tracking system.
Executed targeted sales strategies, contributing to a 30% growth in retail revenue within a six-month period.
Sales Representative, Customer Service Agent Sapele, Delta State
Macpee
Led the development and execution of a comprehensive customer service training program, resulting in a 40% improvement in customer satisfaction scores.
Achieved a 15% increase in sales by identifying and capitalizing on key customer needs through effective product knowledge and communication.
Implemented a proactive customer outreach system, reducing complaint resolution time by 20% and enhancing overall customer experience.
EDUCATION
B.A: International studies and Diplomacy
University of Benin - Benin City
LANGUAGES
English
REFREE
Available on request
