Toyin

OLUWATOYIN OMOLOBA Efficient and detail-oriented Virtual Administrative Assistant and Project Management professional with experience supporting international teams and executives in remote environments. Skilled in project coordination, administrative operations, client relationship management, and workflow organization. Tech-forward and proficient in using digital tools and platforms to streamline research, drafting, reporting, and administrative processes. Seeking to contribute strong organizational and operational support to a high-performing remote team. EDUCATIONAL BACKGROUND 09/2016 - 07/2018 09/2012 - 07/2016 Master of Science (Specialization: Project Management) Krok University, Kiev, Ukraine Bachelor of Science: Computer Science Kiev National University of Construction and Architecture, Kiev, Ukraine WORK HISTORY 03/2023 - Present 08/2021 – 02/2023 08/2019 - 12/2020 Freelancer – Remote (Virtual Administrative Assistant / Project Manager / Order Support Specialist) (Supporting Startup Founders and Young Professionals) • Provide virtual administrative and operational support to startup founders, young professionals and clients across different industries and countries to ensure smooth day-to-day operations. • Support project coordination tasks such as monitoring deliverables, tracking timelines, and ensuring project milestones are met. • Handle order management processes including tracking customer orders, coordinating delivery timelines, and maintaining organized order records. • Draft professional emails, structured reports, and meeting summaries for decision-making while maintaining clear communication between stakeholders. • Utilize AI-assisted tools and digital productivity platforms to improve workflow efficiency, productivity, communication, and administrative organization. Project Manager - Remote Opportunity Abbrivo International, Utah, United States – International Translating Company (International translating company that supports individuals and companies to translate and notarize documents according to the US standards)  Managed several individual and cooperate client project to ensure confidentiality, coordination, adequate monitoring and successful delivery.  Led a team of 30 project and quality assurance specialists to ensure adequate monitoring and successful delivery of projects.  Managed HR duties including staff payroll, onboarding, communication of policies and general employee welfare.  Delivered excellent administrative support which included preparing internal reports, communication within the company and a wide range of administrative routine. Brand Manager & CEO’s Executive Assistant The Dexterity Group, Ibadan, Oyo State, Nigeria (An international company that offers media, education and business consulting services)  Developed strategies to boost sales and improve customer relations.  Managed the media account of 6 private and cooperate client to ensure meeting weekly and monthly marketing goals.  Managed the successful implementation of all projects. Most notable being part of team that established a primary and secondary school in Ibadan that are now fully operational.  HR duties including staff payroll, welfare, onboarding, and communication of HR policies and staff concerns to management.  Managed the CEO’s calendar and general administrative and scheduling. 08/2018 – 07/2019 Teacher National Youth Service, Abadina College UI, Ibadan, Oyo state, Nigeria (One year compulsory National service for all Nigerian graduate)  Managed a class of 130 students by performing tasks such as lesson plan preparation; grading assignments and exams; mentoring and class activity organization.  Devised innovative approaches of presenting lessons increased student understanding of subjects. Celebrated a 70% success rate among students in the annual State Examination. 03/2017– 04/2018 Customer Service Representative Powerjam Company, Kiev, Ukraine (A company that provided various support services to University professors, students and staff)  Handled incoming calls promptly and offered problem resolution.  Responded to customer requests for products and service availability.  Ensured timely delivery of products by daily tracking of order details.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 07/2015 – 07/2016 Customer service representative Financial Service Company, Kiev, Ukraine (A company that provided consultation on financial products and services)  Provided clients support through registration process and the use of the service.  Assisted customers by listening closely, problem resolution, and making recommendations based on extensive product knowledge.  Handled complaints and customers request for services, offered excellent support and tailored recommendations to address needs via email. 01/2015–03/2015 Office Administrator Student Intern Federal University Lokoja, Kogi State, Nigeria  Delivered expert administrative support to internal staff and management by efficiently handling a wide range of routine and special requirements.  Advised and initiated the transition process from student paper records to digital records to facilitate more efficient record management and reporting.  Maintained office equipment, including computers and printers. SKILLS SUMMARY  Project Management  Remote Team Collaboration and Leadership  Virtual Administrative Support  Customer Support  Quality Assurance/Checks  Customer Relationship Management  Reporting and Documentation  Excellent Communication Skills  Time Management TECHNOLOGY  PRODUCTIVITY SOFTWARE: Microsoft Office (Word, Excel, Powerpoint, Outlook, Onenote), Mailchimp, Google Workspace (Docs, Sheets, Drive), Airtable, Generative AI (ChatGPT, Gemini, Claude, Notebooklm etc.), Notion, Email (Gmail, Outlook, Yahoo, Hotmail, etc), Cloud Storage (Google drive, Dropbox, Onedrive)  PROJECT MANAGEMENT TOOLS: Asana, MS Project, Basecamp, Slack  MEETING: Zoom, Google meet, Microsoft Teams, Skype, GoToMeeting  OTHERS: MemoQ, Adobe illustrator (Basic), Indesign, Canva, Anydesk, Synology, Subtitle edit, Timebuddy, Timedoctor