Toyin Ogunkunle

I am an experienced professional with a strong background in customer support, virtual assistance, and lead prequalification. Over the years, I have developed a diverse skill set that allows me to effectively support business operations, enhance client satisfaction, and streamline lead generation processes.

As a Customer Support Representative, I specialize in delivering prompt, empathetic, and solution-focused assistance across various communication channels including email, live chat, and phone. My communication skills are strong, and I prioritize active listening to understand customer concerns fully. I am proficient in using CRM platforms such as Zendesk, Freshdesk, and HubSpot to track interactions, resolve tickets efficiently, and maintain high satisfaction rates. I am also skilled in conflict resolution and thrive in high-pressure environments, ensuring customers feel heard and valued at every step of the support journey.

In my role as a Virtual Assistant, I provide reliable and organized administrative support tailored to each client’s needs. My responsibilities have included managing calendars, scheduling meetings, handling email correspondence, performing internet research, and creating reports. I am highly organized, detail-oriented, and tech-savvy, with proficiency in tools like Google Workspace, Microsoft Office, Slack, Trello, and Asana. I understand the importance of confidentiality and discretion, and I excel at multitasking and prioritizing tasks to help clients stay focused on core business objectives.

As a Prequalifier, I work closely with sales and marketing teams to assess potential leads and ensure only high-quality prospects move through the pipeline. I conduct initial outreach via phone or email, gather essential information, and assess the lead’s needs against predefined criteria. My strong interpersonal skills and professional demeanor help establish trust quickly. I’m familiar with using CRM systems to document lead information, track communication history, and set follow-ups. I can also prepare summary reports for the sales team, helping them focus on high-potential opportunities.

Across all roles, I bring a proactive mindset, strong problem-solving abilities, and a passion for helping others. I am adaptable to different industries and always eager to learn new tools and systems. My goal is to support businesses in delivering exceptional service, improving workflow efficiency, and driving growth.