Toyibat Okunola

I’m a dedicated and results-driven customer service professional with a proven track record of creating positive experiences for customers across diverse industries. Over the years, I’ve honed my ability to listen actively, empathize genuinely, and resolve issues efficiently — even in high-pressure situations. My specialty lies in turning challenges into opportunities to build trust and loyalty, ensuring that customers walk away satisfied and confident in the brand.

I’m highly skilled in handling multi-channel communications, from phone and email to live chat and social media, and I’m comfortable using CRM systems to track interactions and improve service quality. I combine strong problem-solving skills with an eye for detail, enabling me to spot potential issues before they escalate. My experience as an acting team lead has strengthened my leadership, coaching, and performance management skills, allowing me to guide and motivate teams to meet and exceed service targets.

With excellent communication skills, a positive attitude, and an adaptable mindset, I thrive in fast-paced environments where every interaction counts. My goal is always to deliver not just answers, but memorable experiences that keep customers coming back.